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Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre; Oduncuoglu, Funda; Köseoglu, Mehmet Ali - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.; Mason, Peyton R.; Davis, Boyd - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 139-151
Persistent link: https://www.econbiz.de/10003917930
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The quality of guest comment cards : an empirical study of US lodging chains
Bartkus, Kenneth R.; Howell, Roy D.; Hills, Stacey Barlow; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 162-176
Persistent link: https://www.econbiz.de/10003917936
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The impact of service failure and service recovery on consumers' satisfaction updating process in the lodging industry
Fu, Yao-Yi - 2003
Persistent link: https://www.econbiz.de/10003564786
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon; Cho, Meehee; Brymer, Robert A. - In: International journal of hospitality management 34 (2013), pp. 404-412
Persistent link: https://www.econbiz.de/10009767474
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From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659
Persistent link: https://www.econbiz.de/10009774270