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Connection, trust, and commitm...
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Relationship marketing
26,201
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25,527
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21,628
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20,877
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17,007
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16,390
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15,448
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14,760
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14,545
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5,096
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4,222
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4,055
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3,339
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3,253
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3,197
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3,166
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3,154
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3,135
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3,131
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3,128
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3,003
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2,914
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2,849
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2,848
Wirtschaftsprüfung
2,626
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2,618
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2,559
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2,550
Brand image
2,515
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2,508
Trust
2,231
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2,158
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2,146
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2,128
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2,114
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2,088
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Bruhn, Manfred
157
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144
Han, Heesup
103
Ringle, Christian M.
94
Huber, Frank
91
Kumar, V.
86
Bauer, Hans H.
80
Mattila, Anna S.
76
Siciliani, Luigi
76
Sarstedt, Marko
71
Stauss, Bernd
65
Svensson, Göran
65
Herrmann, Andreas
63
Verhoef, Peter C.
63
Güth, Werner
58
Fehr, Ernst
56
Mittal, Vikas
56
Gil Saura, Irene
55
Hollebeek, Linda D.
55
Propper, Carol
53
Straume, Odd Rune
52
Guiso, Luigi
50
Ockenfels, Axel
50
Aksoy, Lerzan
49
Usman, Osly
49
Prybutok, Victor R.
48
Matzler, Kurt
47
Piller, Frank T.
47
Bjørnskov, Christian
46
Krafft, Manfred
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Shahin, Arash
45
Grewal, Dhruv
44
Palmatier, Robert W.
44
Prentice, Catherine
44
Rivkin, Steven G.
43
Walsh, Gianfranco
43
Wirtz, Bernd W.
43
Falk, Armin
42
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OECD
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IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Verlag Dr. Kovač
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International Monetary Fund
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International Monetary Fund (IMF)
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World Bank
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Nomos Verlagsgesellschaft
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HAL
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Books on Demand GmbH <Norderstedt>
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Edward Elgar Publishing
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Hochschulrektorenkonferenz
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Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
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Université Paris-Dauphine (Paris IX)
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World Bank Group
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Friedrich-Schiller-Universität Jena
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Erasmus Research Institute of Management
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Universität Mannheim
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American Marketing Association
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European Foundation for the Improvement of Living and Working Conditions
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RWTH Aachen
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Fördergesellschaft Marketing an der Universität Augsburg
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
9
Springer-Verlag GmbH
9
Organisation for Economic Co-operation and Development
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
8
European Association of Agricultural Economists - EAAE
7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
7
Haufe-Lexware GmbH & Co. KG
7
Information Resources Management Association
7
Institute for the Study of Labor (IZA)
7
International Monetary Fund / Finance Dept
7
Nationalekonomiska Institutionen <Lund>
7
Verlag Franz Vahlen
7
Center for Economic Research <Tilburg>
6
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Journal of business research : JBR
1,098
Journal of retailing and consumer services
908
International journal of hospitality management
722
Industrial marketing management : the international journal for industrial and high-tech firms
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The service industries journal
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SpringerLink / Bücher
430
The journal of services marketing
367
Journal of Services Marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
321
Working paper / National Bureau of Economic Research, Inc.
293
International journal of contemporary hospitality management
285
NBER working paper series
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Journal of travel and tourism marketing
273
Cogent business & management
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Discussion paper series / IZA
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NBER Working Paper
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Journal of the Academy of Marketing Science
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The journal of business & industrial marketing
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European Journal of Marketing
227
Journal of strategic marketing
227
Services marketing quarterly
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International Journal of Bank Marketing
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Asia Pacific journal of marketing and logistics
193
Journal of service research : JSR
193
Journal of business ethics : JOBE
190
Psychology & marketing
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Auditing : a journal of practice & theory
184
International journal of business information systems : IJBIS
183
International journal of electronic customer relationship management : IJECRM
183
International journal of productivity and quality management : IJPQM
183
Journal of air transport management
179
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of service management
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Technological forecasting & social change : an international journal
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International journal of production economics
174
Journal of economic behavior & organization : JEBO
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CESifo working papers
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
1,295
EconStor
769
USB Cologne (EcoSocSci)
679
BASE
208
USB Cologne (business full texts)
110
OLC EcoSci
52
ArchiDok
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10
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Sort
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date (oldest first)
1
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
2
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
3
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
4
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
5
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
6
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
7
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
8
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser
;
Razzaque, Mohammad A.
;
Di …
- In:
International journal of quality & reliability management
33
(
2016
)
7
,
pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Saved in:
9
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
10
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Svotwa, Tendai Douglas
;
Makanyeza, Charles
; …
- In:
European business review
35
(
2023
)
3
,
pp. 306-336
Persistent link: https://www.econbiz.de/10014280577
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