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EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg; Tomczak, Torsten - In: Interaktionen im Dienstleistungsbereich, (pp. 375-403). 2001
Persistent link: https://www.econbiz.de/10001555440
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Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
Tomczak, Torsten; Reinecke, Sven; Finsterwalder, Jörg - In: Kundenbeziehungen im Dienstleistungsbereich, (pp. 399-421). 2000
Persistent link: https://www.econbiz.de/10001497664
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Kampagnenmanagement bei der AUDI AG - ein CRM-Pilotprojekt zur AUDI A8 Einführung in Italien
Finsterwalder, Jörg; Lutz, André; Packenius, Daniel - In: Management von CRM-Projekten : Handlungsempfehlungen …, (pp. 371-385). 2004
Persistent link: https://www.econbiz.de/10001957712
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Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-122
Persistent link: https://www.econbiz.de/10003964456
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Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg; Kupplerwieser, Volker G. - In: Journal of strategic marketing 19 (2011) 7, pp. 607-618
Persistent link: https://www.econbiz.de/10009533067
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Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg (contributor) - Australian and New Zealand Marketing Academy - 2011
Persistent link: https://www.econbiz.de/10009407396
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Segmenting outbound tourists based on their activities : toward experiential consumption spheres in tourism services?
Finsterwalder, Jörg; Laesser, Christian - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 21-43
Persistent link: https://www.econbiz.de/10010197668
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CRM=M2? : ist Customer Relationship Management "besseres" Marketing?
Finsterwalder, Jörg; Reinecke, Sven - In: Customer Relationship Management : 12 CRM-Best …, (pp. 29-43). 2003
Persistent link: https://www.econbiz.de/10003449955
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Das Student Alumni Mentorship Program "SAMP" : Mentoring an der Wirtschaftswissenschaftlichen Fakultät der Katholischen Universität Eichstätt-Ingolstadt
Finsterwalder, Jörg; Irion, Tobias; Holm, Sebastian - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 34 (2005) 9, pp. 533-537
Persistent link: https://www.econbiz.de/10003059164
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Transformative places and the citizenship experience : a dynamic perspective of disasters, transitional servicescapes, and place attachment
Finsterwalder, Jörg; Chen, Ning; Hall, Colin Michael; … - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462190