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CORPORATE EFFECTS AND CORE COM...
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Consumer behaviour
111
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104
Customer satisfaction
43
Service quality
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Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
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Mattila, Anna S.
268
Xiao, Qu
32
Wirtz, Jochen
21
Hanks, Lydia
16
Gao, Yixing
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Wu, Luorong
13
Andreu, Luisa
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Hwang, Yoo Hee
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Lee, Seoki
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Pinto, Diego Costa
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Liu, Qing
10
Noone, Breffni M.
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Choi, Sungwoo
8
Choi, Sunmee
8
O'Neill, John
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Shin, Joongwon
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Miao, Li
7
Shuqair, Saleh
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Zhao, Xinyuan
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Ro, Heejung
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S. Mattila, Anna
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4
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International journal of hospitality management
71
The journal of services marketing
24
Journal of Services Marketing
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of business research : JBR
14
International journal of contemporary hospitality management
12
International journal of service industry management : IJSIM
12
International Journal of Contemporary Hospitality Management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Cornell hospitality quarterly : CQ
8
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7
The Cornell hospitality quarterly
7
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6
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
6
Journal of Service Management
5
Managing service quality : MSQ ; an international journal
4
Tourism economics : the business and finance of tourism and recreation
4
Journal of Business Research
3
Journal of retailing
3
Journal of revenue and pricing management
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
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2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
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ECONIS (ZBW)
191
OLC EcoSci
64
Other ZBW resources
44
BASE
7
RePEc
4
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81
Revenue management in the context of movie theaters : is it fair?
Choi, Choongbeom
;
Jeong, Miyoung
;
Mattila, Anna S.
- In:
Journal of revenue and pricing management
14
(
2015
)
2
,
pp. 72-83
Persistent link: https://www.econbiz.de/10011309183
Saved in:
82
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
83
An examination of corporate social responsibility and processing fluency in a service context
Zhang, Lu
;
Mattila, Anna S.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 103-111
Persistent link: https://www.econbiz.de/10011343390
Saved in:
84
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
85
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
86
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
87
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
88
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
89
The role of cultural tightness-looseness in the ethics of service recovery
Li, Connie
;
Fock, Henry
;
Mattila, Anna S.
- In:
Journal of global marketing
25
(
2012
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10009617932
Saved in:
90
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
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