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The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing
Theodorakis, Nicholas D.; Tsigilis, Nikolaos; … - In: International journal of sport management and marketing … 6 (2009) 3, pp. 277-291
Persistent link: https://www.econbiz.de/10003920288
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; … - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 813-827
Persistent link: https://www.econbiz.de/10008650336
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Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene; Ruiz-Molina, Maria Eugenia - In: The service industries journal 31 (2011) 7/8, pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
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Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: Benchmarking : an international journal ; BIJ 22 (2015) 1, pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
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Enhancing customer satisfaction through quality management practices
Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
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Consequences of customer advocacy
Roy, Sanjit Kumar - In: Journal of strategic marketing 21 (2013) 3, pp. 260-276
Persistent link: https://www.econbiz.de/10009768650
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Determinants of e-loyalty-related behavioural intentions of online travel companies in India : an SEM study with Indian consumers
Gera, Rajat; Singhvi, S. R. - In: International journal of leisure and tourism marketing … 2 (2011) 1, pp. 353-377
Persistent link: https://www.econbiz.de/10009409468
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Brands you can rely on! : an empirical investigation of brand credibility in services
Leischnig, Alexander; Geigenmüller, Anja; Enke, Margit - In: Schmalenbach business review : sbr 64 (2012) 1, pp. 44-58
Persistent link: https://www.econbiz.de/10009419591