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Modelling effect of perceived...
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81
A model of customer loyalty : an empirical study of
Indian
retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
82
Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer loyalty : a study of organised apparel multi-brand retail stores in
I...
Bhatia, Mayank
;
Bhatt, Kedar
- In:
International journal of business and emerging markets …
15
(
2023
)
2
,
pp. 175-193
Persistent link: https://www.econbiz.de/10014306813
Saved in:
83
Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in
India
Mittal, Anil
;
Kumar, Rajeev
- In:
Praj̄nȧn : journal of social and management sciences
44
(
2016
)
4
,
pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
Saved in:
84
Comparative study of customer satisfaction in public and private sector banks in
India
(a case study of Meerut region of U. P.)
Gupta, Vijay Prakash
;
Agarwal, P. K.
- In:
Global journal of business management : GJBM
7
(
2013
)
1
,
pp. 15-26
Persistent link: https://www.econbiz.de/10010189434
Saved in:
85
SERVQUIX : a tool for service quality measurement in
Indian
banks
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 520-539
Persistent link: https://www.econbiz.de/10015062930
Saved in:
86
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
87
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in
India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
88
Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad
;
Rameez, Raja
;
Tahir, Nida
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
Saved in:
89
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
90
Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
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