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How we complain : the effect of personality on consumer complaint channels

Berry, Riley; Tanford, Sarah; Montgomery, Rhonda; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 1, pp. 74-101

Persistent link: https://www.econbiz.de/10011912154

Antecedents and consequences of hotel customers' psychological ownership

Li, Shuhao; Qu, Hailin; Wei, Min - In: International journal of hospitality management 93 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012435832

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets

Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25

In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...

Persistent link: https://www.econbiz.de/10014505113

Psychosocial safety climate and psychological capital for positive customer behavioral intentions in service organizations

Siami, Sahar; Gorji, Mohammadbagher; Martin, Angela - In: American journal of business 38 (2023) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014342256

Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand

Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66

Persistent link: https://www.econbiz.de/10013499085

How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?

Hancock, Tyler; Waites, Stacie F.; Johnson, Catherine M.; … - In: Journal of consumer marketing 40 (2023) 6, pp. 721-733

Persistent link: https://www.econbiz.de/10014332331

Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality

Leon, Steven; Dixon, Sonoma - In: Journal of air transport management 113 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014437736

Service inclusion : the role of disability identity in retail

Dodds, Sarah; Palakshappa, Nitha - In: The journal of services marketing 36 (2022) 2, pp. 143-153

Persistent link: https://www.econbiz.de/10013407413

Is customer participation always good in service recovery? : the moderating role of customers' positive psychological capital

Alotaibi, Meteb Naif; Chaouali, Walid; Hammami, Samiha … - In: International journal of bank marketing 41 (2023) 3, pp. 457-484

Persistent link: https://www.econbiz.de/10014267032

Customer heterogeneity in the development of e-loyalty

Chocarro, Raquel; Cortiñas, Monica; Villanueva, Maria Luisa - In: Journal of research in interactive marketing : … 9 (2015) 3, pp. 190-213

Persistent link: https://www.econbiz.de/10011418526