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Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel; Frambach, Rudolf T.; Kleijnen, Mirella - In: European journal of marketing : EJM 49 (2015) 1/2, pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
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Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa; Proudfoot, Judy; Drennan, Judy - In: The journal of services marketing 29 (2015) 6/7, pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
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Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva - In: Leadership in spaces and places, (pp. 163-180). 2015
Persistent link: https://www.econbiz.de/10011318301
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Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.; Kimes, Sheryl E. - In: Journal of service research : JSR 16 (2013) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.; Chen, Chun-der - In: Journal of air transport management 32 (2013), pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
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Why do customers use self-service information technologies in retail?
Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
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Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung; Qu, Hailin - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
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Examining customer evaluations across different self-service technologies
Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102
Persistent link: https://www.econbiz.de/10011445689