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Perceived service quality and...
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Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Ghana
10,762
Consumer behaviour
8,478
Konsumentenverhalten
8,295
Relationship marketing
7,123
Beziehungsmarketing
7,072
Zahlungsverkehr
4,887
Electronic Banking
4,261
Electronic banking
4,119
Payment system
4,025
Qualitätsmanagement
2,821
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2,762
Wirtschaftsprüfung
2,522
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2,516
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2,430
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2,342
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2,272
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2,006
Krankenhaus
1,953
Hospital
1,938
Health care
1,730
Gesundheitsversorgung
1,692
Customer service
1,515
India
1,512
Indien
1,486
Electronic Commerce
1,438
Kundenservice
1,411
E-commerce
1,380
Online-Handel
1,374
Gesundheitswesen
1,370
Online retailing
1,369
Health care system
1,346
Elektronisches Geld
1,307
Product quality
1,306
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13,054
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Han, Heesup
79
Siciliani, Luigi
79
Osei, Robert Darko
75
Udry, Christopher
75
Bruhn, Manfred
73
Homburg, Christian
64
Mattila, Anna S.
61
Stavins, Joanna
59
Hinson, Robert
55
Karlan, Dean
55
Ackah, Charles
54
Propper, Carol
53
Aryeetey, Ernest
52
Straume, Odd Rune
52
Humphrey, David B.
48
Strobl, Eric
48
Abor, Joshua
47
Blunch, Niels-Hugo
47
Prybutok, Victor R.
46
Fafchamps, Marcel
45
Hanushek, Eric Alan
45
Bounie, David
44
Görg, Holger
44
Rivkin, Steven G.
43
Svensson, Göran
43
Danquah, Michael
41
Diao, Xinshen
41
Mittal, Vikas
41
McAndrews, James Joseph
40
Shahin, Arash
40
Adomako, Samuel
39
Ewusi, Kodwo
39
Teal, Francis J.
39
Quartey, Peter
38
Usman, Osly
38
Aksoy, Lerzan
37
Brekke, Kurt R.
37
Bokpin, Godfred A.
36
Gil Saura, Irene
36
Gravelle, Hugh
36
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International Monetary Fund
305
International Monetary Fund (IMF)
266
National Bureau of Economic Research
245
World Bank
110
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
92
OECD
66
Springer Fachmedien Wiesbaden
50
World Bank Group
45
Internationaler Währungsfonds
31
International Labour Organization (ILO), United Nations
30
Ghana / Statistical Service
29
IGI Global
29
Europäische Zentralbank
28
Ghana
26
Weltbank
25
Verlag Dr. Kovač
24
Banca d'Italia
18
Europäische Kommission
18
World Institute for Development Economic Research (UNU/WIDER), United Nations University
18
Hochschulrektorenkonferenz
17
Friedrich-Ebert-Stiftung
14
University of Ghana
14
Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures
13
Books on Demand GmbH <Norderstedt>
13
Centre for Policy Analysis <Accra>
13
Centre for the Study of African Economies
13
Frankreich / Secrétariat aux Affaires Etrangères Chargé de la Coopération
13
Frankreich / Société Centrale pour l'Equipement du Territoire Coopération
13
Internationales Arbeitsamt
13
African Association of Agricultural Economists - AAAE
12
Nomos Verlagsgesellschaft
12
WorldFish Center, Consultative Group on International Agricultural Research (CGIAR)
12
HAL
11
World Institute for Development Economics Research
11
African Economic Research Consortium
10
Bank of Ghana
10
Organisation for Economic Co-operation and Development
10
Overseas Development Institute
10
Basel Committee on Banking Supervision
9
Centre for the Study of African Economies (CSAE), Department of Economics
9
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International journal of hospitality management
596
Journal of retailing and consumer services
563
Journal of business research : JBR
453
The service industries journal
385
Journal of Services Marketing
282
The journal of services marketing
275
Journal of payments strategy & systems
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
NBER working paper series
246
IMF Staff Country Reports
237
Tourism management : research, policies, practice
233
Working paper / National Bureau of Economic Research, Inc.
233
Cogent business & management
216
International journal of contemporary hospitality management
215
Journal of travel and tourism marketing
206
NBER Working Paper
204
Journal of hospitality marketing & management
198
Auditing : a journal of practice & theory
177
Services marketing quarterly
174
Journal of air transport management
162
International Journal of Bank Marketing
159
The TQM journal : the international review of organizational improvement
155
International journal of productivity and quality management : IJPQM
147
SpringerLink / Bücher
147
Journal of service research : JSR
142
The international journal of bank marketing : IJBM
142
Service business
140
Discussion paper series / IZA
132
European Journal of Marketing
131
Policy research working paper : WPS
128
International Journal of Contemporary Hospitality Management
127
International journal of quality & reliability management
125
Journal of service management
124
International journal of quality and service sciences
122
World Bank E-Library Archive
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
121
International journal of services and operations management
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
115
Total quality management & business excellence
113
International Journal of Quality & Reliability Management
112
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ECONIS (ZBW)
46,445
Other ZBW resources
2,413
RePEc
1,845
EconStor
828
USB Cologne (EcoSocSci)
542
BASE
160
USB Cologne (business full texts)
45
OLC EcoSci
31
ArchiDok
12
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61
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
62
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
63
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
64
Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
Saved in:
65
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
66
ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Ahmed, Rizwan Raheem
;
Romeika, Giedrius
;
Kauliene, Raimonda
- In:
Oeconomia Copernicana
11
(
2020
)
1
,
pp. 59-93
Persistent link: https://www.econbiz.de/10012230544
Saved in:
67
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
68
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha
- In:
Analele Universitătii Dunărea de Jos Galaţi
25
(
2019
)
2
,
pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
Saved in:
69
The determination of user satisfaction with personal internet banking services in the context of Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
70
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
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