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Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry

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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

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network and the trust that they have within a service environment. In addition, the effect of customer satisfaction … delivery, perceived value and trust have a significant positive influence on the satisfaction/delight experiences of customers … cellular providers towards establishing how service delivery, value and trust could improve customer satisfaction/delight among …

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A two-dimensional model of trust-value-loyalty in service relationships

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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

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Using customer contact centres as relationship marketing instruments

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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

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