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Pricing strategy in the product and service market

Xia, Yu; Xie, Jiaping; Zhu, Weijun; Liang, Ling - In: Journal of management science and engineering 6 (2021) 2, pp. 211-234

Existing studies have mainly focused on pricing in either primary markets or aftermarkets. However, in practice, prices in primary markets and aftermarkets are closely correlated. This study examines the joint pricing strategy in both primary markets and aftermarkets based on customer utility...

Persistent link: https://www.econbiz.de/10013206271

Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries

Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63

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Customer abuse to service workers : an analysis of its social creation within the service economy

Korczynski, Marek; Evans, Claire - In: Work, employment & society : a journal of the British … 27 (2013) 5, pp. 768-784

Persistent link: https://www.econbiz.de/10010210973

The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes

Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448

Persistent link: https://www.econbiz.de/10011615477

Managing customer performance in services

Secchi, Enrico; Damali, Uzay; McCutcheon, David; Tax, … - In: The Routledge handbook of service research insights and …, (pp. 302-321). 2020

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The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis

Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of business research : JBR 117 (2020), pp. 378-388

Persistent link: https://www.econbiz.de/10012286521

Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry

Yun, Wonjoo; Hanson, Nicole - In: Journal of retailing and consumer services 55 (2020), pp. 1-6

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Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings

Grewal, Dhruv; Kroschke, Mirja; Mende, Martin; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 9-25

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An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms

Ahsan, Kamrul; Rahman, Shams - In: International journal of physical distribution & … 46 (2016) 6/7, pp. 606-633

Persistent link: https://www.econbiz.de/10011588032

The authentic service employee : service employees' language use for authentic service experiences

Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209

Persistent link: https://www.econbiz.de/10011645572