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Customer satisfaction, service...
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Relationship marketing
26,222
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21,654
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21,034
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20,903
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15,463
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13,879
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13,693
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3,025
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3,000
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2,789
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2,788
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2,622
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2,614
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2,613
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2,612
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2,595
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2,593
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2,585
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2,531
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Bruhn, Manfred
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146
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95
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80
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80
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79
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78
Law, Chun Hung Roberts
78
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76
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76
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73
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67
Stauss, Bernd
65
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65
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62
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61
Pechlaner, Harald
61
Wong, IpKin Anthony
58
Hall, Colin Michael
57
Mittal, Vikas
57
Gil Saura, Irene
55
Tisdell, Clement A.
55
Propper, Carol
54
Buhalis, Dimitrios
53
Hollebeek, Linda D.
52
Li, Gang
52
McAleer, Michael
52
Straume, Odd Rune
52
Dwyer, Larry M.
51
Aksoy, Lerzan
50
Asongu, Simplice
50
Scott, Noel
50
Matzler, Kurt
49
Okumus, Fevzi
49
Grönroos, Christian
48
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48
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48
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48
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11
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11
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Tourism management : research, policies, practice
1,283
Journal of business research : JBR
987
Tourism economics : the business and finance of tourism and recreation
908
Journal of retailing and consumer services
853
International journal of hospitality management
835
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
748
Tourism management perspectives : TMP
596
Journal of travel and tourism marketing
566
Industrial marketing management : the international journal for industrial and high-tech firms
502
The service industries journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
435
SpringerLink / Bücher
421
International journal of contemporary hospitality management
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International Journal of Contemporary Hospitality Management
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The journal of services marketing
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Journal of Services Marketing
358
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
288
Tourism planning & development
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Worldwide Hospitality and Tourism Themes
254
European Journal of Marketing
242
Journal of the Academy of Marketing Science
237
Annals of tourism research : ATR ; a social sciences journal
234
The journal of business & industrial marketing
230
Cogent business & management
222
Journal of air transport management
220
Journal of strategic marketing
213
International Journal of Bank Marketing
205
Services marketing quarterly
204
NBER working paper series
199
Working paper / National Bureau of Economic Research, Inc.
196
Journal of service research : JSR
195
Asia Pacific journal of marketing and logistics
181
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
181
Journal of hospitality and tourism insights
180
NBER Working Paper
179
Service business
179
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ECONIS (ZBW)
68,003
Other ZBW resources
4,015
RePEc
2,784
USB Cologne (EcoSocSci)
1,432
EconStor
851
BASE
312
OLC EcoSci
53
USB Cologne (business full texts)
52
ArchiDok
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31
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31
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
32
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
33
Escalation of loyalty and the decreasing impact of perceived value and satisfaction over time
Lin, Chien-hsin
;
Kuo, Beryl Zi-lin
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 348-362
Persistent link: https://www.econbiz.de/10010232543
Saved in:
34
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
35
Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten
;
Verbeeten, Frank H. M.
- In:
European management journal
32
(
2014
)
3
,
pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
Saved in:
36
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
37
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
38
Citizens' perceived value of locally-provided services : empirical study of a rural population in Southeast Finland
Immonen, Mika
;
Sintonen, Sanna
- In:
International journal of public sector management : IJPSM
29
(
2016
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10011546255
Saved in:
39
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
40
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
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