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Does customer satisfaction lead to an increased firm value?
Lerzan, Aksoy; Cooil, Bruce; Groening, Christopher; … - In: GfK marketing intelligence review : Marketingforschung … (2009) 2, pp. 8-15
Persistent link: https://www.econbiz.de/10003902466
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Customer lifetime value : reshaping the way we manage to maximize profits
Bejou, David (ed.); Keiningham, Timothy (contributor);  … - 2006
Persistent link: https://www.econbiz.de/10003469119
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Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart; Aksoy, Lerzan; Cooil, Bruce; … - In: Journal of service management 22 (2011) 1, pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
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The wallet allocation rule : winning the battle for share
Keiningham, Timothy; Aksoy, Lerzan; Williams, Luke - 2015
"Customer Loyalty Isn't Enough--Grow Your Share of WalletThe Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management...
Persistent link: https://www.econbiz.de/10010526621
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Beyond traditional word-of-mouth : an expanded model of customer-driven influence
Blazevic, Vera; Hammedi, Wafa; Garnefeld, Ina; Rust, … - In: Journal of service management 24 (2013) 3, pp. 294-313
Persistent link: https://www.econbiz.de/10009765055
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The cumulative effect of transaction-specific satisfaction on share of wallet : a longitudinal investigation
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Current insights and future trends : [extended versions …, (pp. 381-390). 2012
Persistent link: https://www.econbiz.de/10009748083
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A longitudinal examination of customer commitment and loyalty
Lariviere, Bart; Keiningham, Timothy; Cooil, Bruce; … - In: Journal of service management 25 (2014) 1, pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy; Aksoy, Lerzan; Komarova, Yuliya A.; … - In: Handbook of research on customer equity in marketing, (pp. 265-282). 2015
Persistent link: https://www.econbiz.de/10010483482
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The long-term stock market valuation of customer satisfaction
Aksoy, Lerzan; Cooil, Bruce; Groening, Christopher; … - In: Journal of marketing 72 (2008) 4, pp. 105-122
Persistent link: https://www.econbiz.de/10003747973