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The long-term stock market valuation of customer satisfaction
Aksoy, Lerzan; Cooil, Bruce; Groening, Christopher; … - In: Journal of marketing 72 (2008) 4, pp. 105-122
Persistent link: https://www.econbiz.de/10003747973
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart; Keiningham, Timothy; Aksoy, Lerzan; … - In: Journal of marketing research : JMR 53 (2016) 1, pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
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Global trends in hospitality
Aksoy, Lerzan; Choi, Sunmee; Dogru, Tarik; Keiningham, … - In: Journal of business research : JBR 142 (2022), pp. 957-973
Persistent link: https://www.econbiz.de/10013169475
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The unintended consequences of attitudinal word-of-mouth drivers
Keiningham, Timothy; Rust, Roland T.; Lariviere, Bart; … - In: Marketing accountability for marketing and …, (pp. 263-276). 2021
Persistent link: https://www.econbiz.de/10012654243
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Marketing's role in multi-stakeholder engagement
Aksoy, Lerzan; Banda, Sandhya; Harmeling, Colleen; … - In: International journal of research in marketing : IJRM ; … 39 (2022) 2, pp. 445-461
Persistent link: https://www.econbiz.de/10013271763
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An investigation of the cross-national determinants of customer satisfaction
Morgeson, Forrest V.; Mithas, Sunil; Keiningham, Timothy; … - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 198-215
Persistent link: https://www.econbiz.de/10009012597
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Service safety in the pandemic age : editorial
Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; … - In: Journal of service research 23 (2020) 4, pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.; Hult, G. Tomas M.; Mithas, Sunil - In: Journal of marketing 84 (2020) 5, pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
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Executive recruiting
Perry, David E.; Haluska, Mark J. - 2017
Persistent link: https://www.econbiz.de/10011744782