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Analysis of e-service quality...
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Service quality
20,663
Dienstleistungsqualität
20,647
Multi-criteria analysis
7,189
Multikriterielle Entscheidungsanalyse
7,149
Customer satisfaction
6,183
Kundenzufriedenheit
6,159
Konsumentenverhalten
4,369
Consumer behaviour
4,365
Beziehungsmarketing
3,937
Relationship marketing
3,927
Theorie
3,580
Theory
3,539
AHP-Verfahren
2,906
AHP approach
2,898
Qualitätsmanagement
2,770
Quality management
2,712
Wirtschaftsprüfung
2,460
Financial audit
2,454
E-Government
2,317
E-government
2,142
Krankenhaus
1,860
Hospital
1,846
Fuzzy sets
1,799
Fuzzy-Set-Theorie
1,799
USA
1,745
United States
1,731
Mathematische Optimierung
1,602
Mathematical programming
1,601
Health care
1,590
Gesundheitsversorgung
1,572
Deutschland
1,517
Germany
1,429
Gesundheitswesen
1,292
Health care system
1,274
Supply chain
1,233
Lieferkette
1,232
Produktqualität
1,211
Product quality
1,210
Entscheidung
1,185
Decision
1,169
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Undetermined
11,953
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7,289
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Article
24,939
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8,543
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44
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12
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21,494
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21,494
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2,298
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2,298
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2,205
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2,205
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1,838
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1,668
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804
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618
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458
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458
Case study
338
Fallstudie
338
Conference paper
271
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271
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256
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199
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171
Amtsdruckschrift
136
Government document
136
Conference proceedings
109
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80
Bibliography included
80
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71
Sammlung
71
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43
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32
Lehrbuch
31
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26
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26
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25
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English
30,041
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2,318
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985
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66
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50
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19
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7
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6
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6
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4
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4
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4
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3
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Author
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Zopounidis, Constantin
79
Siciliani, Luigi
76
Figueira, José Rui
69
Greco, Salvatore
68
Propper, Carol
53
Straume, Odd Rune
52
Zavadskas, Edmundas Kazimieras
50
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Ishizaka, Alessio
43
Rivkin, Steven G.
43
Doumpos, Michael
42
Han, Heesup
42
Nijkamp, Peter
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Shahin, Arash
36
Gravelle, Hugh
35
Ehrgott, Matthias
34
Kadziński, Miłosz
34
Liao, Huchang
34
Słowiński, Roman
34
Mahapatra, Siba Sankar
33
Prentice, Catherine
32
Xu, Zeshui
32
Miettinen, Kaisa
31
Almeida, Adiel Teixeira de
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Saaty, Thomas L.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Ferreira, Fernando Alberto Freitas
28
Hanushek, Eric A.
28
Staiger, Douglas
28
Tavana, Madjid
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
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Institution
All
National Bureau of Economic Research
180
OECD
156
IGI Global
74
Springer Fachmedien Wiesbaden
39
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
36
World Bank
30
International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
23
World Bank Group
19
Nomos Verlagsgesellschaft
18
Hochschulrektorenkonferenz
17
Europäische Kommission
16
HAL
16
Organisation for Economic Co-operation and Development
13
Inter-American Development Bank
12
Verlag Dr. Kovač
12
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
8
EconWPA
7
Shaker Verlag
6
Springer-Verlag GmbH
6
Taylor and Francis.
6
Vereinte Nationen / Department of Economic and Social Affairs
6
Eric Cuvillier <Firma>
5
European Centre for the Development of Vocational Training
5
Europäische Kommission / Gemeinsame Forschungsstelle
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
OECD / International Transport Forum
5
Tinbergen Instituut
5
Edward Elgar Publishing
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Informatik / Interoperability Unit
4
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Friedrich-Schiller-Universität Jena
4
Hochschulkolleg E-Government <Stuttgart>
4
International Federation for Information Processing
4
Logos Verlag Berlin
4
Springer International Publishing
4
Tech4i2 Ltd.
4
ToKnowPress
4
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European journal of operational research : EJOR
619
International journal of hospitality management
412
International journal of production research
372
Journal of retailing and consumer services
335
The service industries journal
301
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
214
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of services and operations management
188
International journal of productivity and quality management : IJPQM
184
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
175
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
153
Services marketing quarterly
141
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
136
Journal of travel and tourism marketing
132
Journal of the Operational Research Society
126
Socio-economic planning sciences : the international journal of public sector decision-making
121
Cogent business & management
119
International journal of business information systems : IJBIS
114
International journal of quality and service sciences
114
Service business
113
Journal of service research : JSR
103
Health care management review : HCM review
102
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
95
Group decision and negotiation
94
Journal of service management
94
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Source
All
ECONIS (ZBW)
31,782
RePEc
1,030
EconStor
383
USB Cologne (EcoSocSci)
124
Other ZBW resources
120
BASE
75
OLC EcoSci
23
ArchiDok
1
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Showing
71
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80
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33,538
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date (oldest first)
71
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
72
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
73
Using analytic hierarchy process to develop hirerarchy structural model of consumer decision making in digital market
Singh, Depeesh Kumar
;
Kumar, Anil
;
Dash, Manoj Kumar
- In:
Asian Academy of Management journal : AAMJ
21
(
2016
)
1
,
pp. 111-136
Persistent link: https://www.econbiz.de/10011665028
Saved in:
74
Choosing restaurant for lunch in campus area by the compromise decision via
AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
Saved in:
75
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
76
A composite index for measuring performance in higher education institutions
Asif, Muhammad
;
Searcy, Cory
- In:
International journal of quality & reliability management
31
(
2014
)
9
,
pp. 983-1001
Persistent link: https://www.econbiz.de/10010423278
Saved in:
77
Developing a qualitative model of productivity for service companies using fuzzy analytic hierarchy process : a case study
Motlagh, Milad Akhlaghi
;
Valmohammadi, Changiz
;
Modiri, …
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 126-147
Persistent link: https://www.econbiz.de/10012178505
Saved in:
78
Measuring healthcare service quality from patients' perspective : using Fuzzy
AHP
application
Singh, Ajwinder
;
Prasher, Ajay
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012199757
Saved in:
79
Exploring service quality of low-cost airlines in Europe : an integrated MCDM approach
Bakır, Mahmut
;
Akan, Şahap
;
Durmaz, Emrah
- In:
Economics and business review
5/19
(
2019
)
2
,
pp. 109-130
Persistent link: https://www.econbiz.de/10012158905
Saved in:
80
Public service quality evaluation with SERVQUAL and
AHP
-TOPSIS : a case of Philippine government agencies
Ocampo, Lanndon
;
Alinsub, Jovir
;
Casul, Ruselle Anne
; …
- In:
Socio-economic planning sciences : the international …
68
(
2019
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012146279
Saved in:
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