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Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

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Personality and trust fosters service quality

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Virtuelle Verkaufsberater in interaktiven Medien

Bauer, Hans H.; Neumann, Marcus M.; Mäder, Ralf - In: Interactive Marketing im Web 2.0+ : Konzepte und …, (pp. 215-234). 2008

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Using Customer Service to Build Clients' Trust

Fong, Yuk‐Fai; Meng, Xiaoxuan - 2018

It is well known in the credence-good literature that in an expert-client relationship, under the Liability assumptions, clients have to reject the expert's serious-treatment recommendations with a positive probability to ensure that the expert honestly recommends treatments. Inefficiency arises...

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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps

Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; … - In: Journal of business research : JBR 147 (2022), pp. 142-157

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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0

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The evolving status of trust in the relationship between vulnerable customers and banks : a longitudinal study

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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer

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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services

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Sources of distrust : Airbnb guests' perspectives

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A service of the

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