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A comprehensive review of ante...
Similar by subject
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Subject
All
Relationship marketing
26,267
Beziehungsmarketing
25,593
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Consumer behaviour
11,728
Konsumentenverhalten
11,541
Service quality
7,838
Dienstleistungsqualität
7,646
Brand management
2,781
Markenführung
2,769
Deutschland
2,707
Germany
2,633
Theorie
2,476
Theory
2,472
Lieferantenmanagement
2,454
Supplier relationship management
2,453
Salespeople
2,438
Verkaufspersonal
2,422
Social Web
2,294
Social web
2,293
Brand image
2,159
Markenimage
2,148
Electronic Commerce
2,127
E-commerce
2,058
Marketingmanagement
2,054
Marketing management
2,039
Online-Handel
1,830
Online retailing
1,823
Einzelhandel
1,790
Online-Marketing
1,787
Internet marketing
1,774
Retail trade
1,772
Customer service
1,698
Kundenservice
1,630
Vertrauen
1,630
Confidence
1,625
Kundenwert
1,584
Customer value
1,566
USA
1,566
Kundenintegration
1,553
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Online availability
All
Undetermined
15,014
Free
5,675
Type of publication
All
Article
29,923
Book / Working Paper
9,601
Journal
42
Other
22
Type of publication (narrower categories)
All
Article in journal
22,842
Aufsatz in Zeitschrift
22,842
Aufsatz im Buch
4,049
Book section
4,049
Hochschulschrift
1,732
research-article
1,587
Thesis
1,382
Graue Literatur
1,364
Non-commercial literature
1,364
Working Paper
938
Arbeitspapier
883
Collection of articles of several authors
628
Sammelwerk
628
Case study
562
Fallstudie
562
Aufsatzsammlung
421
Ratgeber
283
Guidebook
251
Conference paper
210
Konferenzbeitrag
210
Bibliografie enthalten
170
Bibliography included
170
Lehrbuch
159
conceptual-paper
151
Textbook
142
Konferenzschrift
130
case-report
126
Article
122
review-article
111
Handbook
110
Handbuch
110
Dissertation u.a. Prüfungsschriften
98
review
86
Conference proceedings
79
Collection of articles written by one author
75
Sammlung
75
Reprint
53
viewpoint
46
Interview
32
Glossar enthalten
31
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Language
All
English
32,673
German
6,147
Undetermined
715
French
35
Italian
17
Polish
17
Spanish
13
Romanian
12
Lithuanian
9
Czech
8
Swedish
5
Dutch
3
Indonesian
2
Portuguese
2
Russian
2
Danish
1
Hungarian
1
Multiple languages
1
Albanian
1
Serbian
1
Turkish
1
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Author
All
Homburg, Christian
147
Bruhn, Manfred
127
Han, Heesup
91
Kumar, V.
86
Huber, Frank
77
Verhoef, Peter C.
62
Bauer, Hans H.
60
Herrmann, Andreas
60
Mattila, Anna S.
60
Svensson, Göran
58
Krafft, Manfred
56
Stauss, Bernd
54
Hollebeek, Linda D.
52
Agnihotri, Raj
51
Mittal, Vikas
51
Gil Saura, Irene
49
Aksoy, Lerzan
48
Piller, Frank T.
47
Matzler, Kurt
44
Palmatier, Robert W.
43
Ahearne, Michael
42
Wieseke, Jan
42
Evanschitzky, Heiner
40
Rapp, Adam
40
Walsh, Gianfranco
40
Gustafsson, Anders
39
Thaichon, Park
38
Wong, IpKin Anthony
38
Grewal, Dhruv
37
Grönroos, Christian
37
Prentice, Catherine
37
Stock-Homburg, Ruth
37
Töpfer, Armin
37
Loureiro, Sandra Maria Correia
36
Wiedmann, Klaus-Peter
36
Eggert, Andreas
35
Smith, Alan D.
35
Hyun, Sunghyup Sean
34
Sharma, Piyush
34
Hippner, Hajo
33
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Institution
All
Springer Fachmedien Wiesbaden
84
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
26
National Bureau of Economic Research
22
IGI Global
20
Université Paris-Dauphine (Paris IX)
18
Verlag Dr. Kovač
18
Books on Demand GmbH <Norderstedt>
16
American Marketing Association
11
Erasmus Research Institute of Management
9
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Fördergesellschaft Marketing an der Universität Augsburg
8
HAL
8
Nomos Verlagsgesellschaft
8
Information Resources Management Association
7
Universität Mannheim
7
AMACOM
6
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
RWTH Aachen
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
Verlag Franz Vahlen
6
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
Eric Cuvillier <Firma>
5
Fachhochschule Reutlingen / European School of Business
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Shaker Verlag
5
Technische Universität Dresden
5
University of Western Sydney
5
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Faculteit Economie en Bedrijfskunde, Universiteit Gent
4
International Telecommunications Society (ITS)
4
Technische Universität Hamburg
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Wiley-VCH
4
College of Business
3
more ...
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Published in...
All
Journal of business research : JBR
894
Journal of retailing and consumer services
771
Industrial marketing management : the international journal for industrial and high-tech firms
540
International journal of hospitality management
535
SpringerLink / Bücher
325
The service industries journal
313
The journal of services marketing
310
Journal of Services Marketing
258
The journal of business & industrial marketing
256
Journal of the Academy of Marketing Science
251
Tourism management : research, policies, practice
232
Journal of travel and tourism marketing
223
International journal of contemporary hospitality management
210
European Journal of Marketing
209
Journal of strategic marketing
207
Journal of hospitality marketing & management
205
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of marketing
179
International journal of electronic customer relationship management : IJECRM
173
The journal of personal selling & sales management : JPSSM
171
International Journal of Bank Marketing
166
Journal of service research : JSR
163
Psychology & marketing
160
Cogent business & management
158
Asia Pacific journal of marketing and logistics
156
Services marketing quarterly
156
Journal of retailing
150
Journal of Business & Industrial Marketing
143
European journal of marketing : EJM
142
Journal of service management
138
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
Marketing intelligence & planning
131
Service business
130
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
124
The international journal of bank marketing : IJBM
119
Journal of marketing management : MM
115
The journal of brand management : an international journal
115
The journal of product & brand management
115
Gabler Edition Wissenschaft
112
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
111
more ...
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Source
All
ECONIS (ZBW)
35,852
Other ZBW resources
2,182
RePEc
676
USB Cologne (EcoSocSci)
462
EconStor
208
BASE
140
USB Cologne (business full texts)
37
OLC EcoSci
31
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Showing
1
-
10
of
39,588
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Connect within to connect outside : effect of
salespeople
's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
3
The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle
Jap, Sandy D.
-
2009
Persistent link: https://www.econbiz.de/10003836363
Saved in:
4
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
5
Beeinflussen das Verkäufer- und das Kundengeschlecht die Kundenorientierung von Verkäufern? : eine Analyse auf der Ebene der Dimensionen des Verkäuferverhaltens
Haas, Alexander
- In:
Die Unternehmung : Swiss journal of business research …
61
(
2007
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10003416847
Saved in:
6
The impact of sales encounters on brand loyalty
Brexendorf, Tim Oliver
;
Lennerts, Silke
;
Tomczak, Torsten
; …
- In:
Journal of business research : JBR
63
(
2010
)
11
,
pp. 1148-1155
Persistent link: https://www.econbiz.de/10008696684
Saved in:
7
The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella
- In:
Journal of retailing and consumer services
17
(
2010
)
3
,
pp. 224-228
Persistent link: https://www.econbiz.de/10003978382
Saved in:
8
The impact of contests on
salespeople
's customer orientation : an application of tournament theory
Poujol, Fanny Juliet
;
Tanner, John F.
- In:
The journal of personal selling & sales management : JPSSM
30
(
2010
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003953632
Saved in:
9
Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
;
Coelho, Arnaldo
; …
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
Saved in:
10
Hängen die Wirkungen des kundenorientierten Verkaufens von der Kombination von Kunden- und Verkäufergeschlecht ab?
Haas, Alexander
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
5
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003553696
Saved in:
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