Similar Search Results

The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers

Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808

Persistent link: https://www.econbiz.de/10011597513

Determinants of loyalty programmes and their impact on store patronage

Kolte, Ashutosh; Veer, Nitin; Mahajan, Yogesh; Siggia, Dario - In: Journal of Asia Business Studies 17 (2023) 5, pp. 911-926

Persistent link: https://www.econbiz.de/10014432773

Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?

Gil Saura, Irene; Ruiz-Molina, Maria-Eugenia; Marín, … - In: International journal of retail and distribution management 51 (2023) 11, pp. 1477-1496

Persistent link: https://www.econbiz.de/10014484097

Does shopping values influence consumers' well-being : empirical evidence from e-retail

Dogra, Nikhil; Nasir, Mohd; Adil, Mohd - In: International journal of retail and distribution management 51 (2023) 12, pp. 1698-1718

Persistent link: https://www.econbiz.de/10014484178

Care management to improve retail customers' and employees' satisfaction

Raggiotto, Francesco; Campagno, Cristiana; Scarpi, Daniele - In: Journal of retailing and consumer services 72 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014253533

Customer Level Profitability Implications of Satisfaction Programs : A Retailer Satisfaction Field Study

Narasimhan, Chakravarthi; Gupta, Mahendra; Foster, George; … - 2006

This paper reports the results of a longitudinal study of a beverage distributor who initiated a customer satisfaction … program with its entire customer base of different types of retailers. We use a broad-based measure of customer satisfaction … investigate the economic outcome of a satisfaction program in distributor-retailer context focusing on individual retailer level …

Persistent link: https://www.econbiz.de/10014058129

Employee satisfaction and motivation of retail store employees

Machová, Renáta; Zsigmond, Tibor; Zsigmondova, Annamaria - In: Marketing i menedžment innovacij : m&mi (2022) 1, pp. 67-83

Persistent link: https://www.econbiz.de/10013163272

Retail crowding : meta-analysis of contextual and cultural moderators

Santini, Fernando de Oliveira; Ladeira, Wagner Junior; … - In: Marketing intelligence & planning 40 (2022) 1, pp. 57-71

Persistent link: https://www.econbiz.de/10013172890

Shopping app features : their impact on customer satisfaction and loyalty

Sinemus, Kathrin; Zielke, Stephan; Dobbelstein, Thomas - In: The international review of retail, distribution and … 32 (2022) 4, pp. 423-449

Persistent link: https://www.econbiz.de/10013411673

Customer loyalty for retailers' growth in Bangladesh : do retailer qualities (attributes and awareness) influence satisfaction and loyalty?

Ahasanul Haque; Chowdhury, Naila Anwar; Md Uzir Hossain Uzir - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 231-252

Persistent link: https://www.econbiz.de/10013257371