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Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young; Yi, Youjae - In: Journal of service management 28 (2017) 4, pp. 788-806
Persistent link: https://www.econbiz.de/10011731252
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Climbing down the ladder makes you play it safe : the effect of the status of a rejecter on product evaluation
Yi, Youjae; Kim, Seo Young; Hwang, Jae Won - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 946-959
Persistent link: https://www.econbiz.de/10011708685
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East Asian way of linking the environment to trade in free trade agreements
Koo, Min Gyo; Kim, Seo Young - In: The journal of environment & development : a review of … 27 (2018) 4, pp. 382-414
Persistent link: https://www.econbiz.de/10012023862
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Eliza in the uncanny valley : anthropomorphizing consumer robots increases their perceived warmth but decreases liking
Kim, Seo Young; Schmitt, Bernd; Magnenat-Thalmann, Nadia - In: Marketing letters : a journal of research in marketing 30 (2019) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10012016690
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Customer value creation behavior
Yi, Youjae - 2014
Persistent link: https://www.econbiz.de/10010350122
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An investigation of the structure of expectancy-value attitude and its implications
Yi, Youjae - In: International journal of research in marketing : IJRM ; … 6 (1989) 2, pp. 71-83
Persistent link: https://www.econbiz.de/10001088008
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If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae; Gong, Taeshik - In: Psychology & marketing 25 (2008) 10, pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae; Gong, Taeshik - In: Industrial marketing management : the international … 37 (2008) 7, pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
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An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae; Gong, Taeshik - In: The service industries journal 29 (2009) 11/12, pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490