Narrow search
Showing 1 - 10 of 118,582
Cover Image
Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …
Persistent link: https://www.econbiz.de/10012643064
Cover Image
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
Cover Image
Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil; Kumar, Rajeev - In: Praj̄nȧn : journal of social and management sciences 44 (2016) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
Cover Image
Comparative study of customer satisfaction in public and private sector banks in India (a case study of Meerut region of U. P.)
Gupta, Vijay Prakash; Agarwal, P. K. - In: Global journal of business management : GJBM 7 (2013) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10010189434
Cover Image
How personal advisors make a difference in serving "almost rich" bank customers
Wahlberg, Olof; Öhman, Peter; Strandberg, Christer - In: The international journal of bank marketing : IJBM 34 (2016) 6, pp. 904-923
Persistent link: https://www.econbiz.de/10011618697
Cover Image
Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Cover Image
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Cover Image
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Cover Image
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
Cover Image
The impact of customer service quality on customer satisfaction in Islamic banking
Janahi, Mohamed Abdulnaser; Al Mubarak, Muneer Mohammed … - In: Journal of Islamic marketing : JIMA 8 (2017) 4, pp. 595-604
Persistent link: https://www.econbiz.de/10011799841