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Customer Satisfaction with E-Banking : A Comparative Study of Public and Private Sector Banks

Sawant, Poonam - 2014

banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …

Persistent link: https://www.econbiz.de/10013050975

A study on customers perception towards online banking during Covid-19

Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986

Persistent link: https://www.econbiz.de/10012544290

The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India

Kant, Rishi; Jaiswal, Deepak - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 411-430

Persistent link: https://www.econbiz.de/10011731400

Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India

Pahwa, Manvinder Singh - 2014

country by both public as well as private sector banks. Today ATM Card can be found in any one's pocket and almost everyone is … availing these services irrespective of demographics. ATM now a days has become need of the time.The present paper studies the … level of satisfaction of the customers using ATM services of public and private sector banks. For this purpose, SBI and …

Persistent link: https://www.econbiz.de/10013053462

A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry

Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747

Persistent link: https://www.econbiz.de/10013431204

Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India

Singh, Saurabh; Kamal, Raj; Kumar, Devendra - In: International journal of financial services management … 8 (2015) 2, pp. 163-178

Persistent link: https://www.econbiz.de/10011547601

Learning from the past and present : measuring Internet banking service quality

Wu, Yu-lung; Tao, Yu-hui; Yang, Pei-chi - In: The service industries journal 32 (2012) 3/4, pp. 477-497

Persistent link: https://www.econbiz.de/10009510673

Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189

Persistent link: https://www.econbiz.de/10009011820

Customer satisfaction factors (CSFs) with online banking services in an Islamic country : I. R. Iran

Sadeghi, Tooraj; Hanzaee, Kambiz Heidarzadeh - In: Journal of Islamic marketing : JIMA 1 (2010) 3, pp. 249-267

Persistent link: https://www.econbiz.de/10008701577

An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach

Kashyap, Sachin; Gupta, Sanjeev; Chugh, Tarun - In: International journal of quality & reliability management 41 (2024) 1, pp. 360-391

Persistent link: https://www.econbiz.de/10014470837