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Decision-making on job satisfa...
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Qualitätsmanagement
16,870
Customer satisfaction
15,488
Quality management
15,190
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Service quality
8,611
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8,416
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7,843
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7,211
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6,887
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6,835
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6,220
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6,214
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3,889
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3,885
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2,934
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2,777
Employee retention
2,772
Mitarbeiterbindung
2,771
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2,750
Telekommunikationssektor
2,721
Arbeitsverhalten
2,449
Work behaviour
2,440
Satisfaction
2,194
Leistungsmotivation
2,139
Work motivation
2,112
job satisfaction
1,969
India
1,944
Telekommunikationspolitik
1,943
Product quality
1,908
Telecommunications policy
1,904
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1,894
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1,884
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Press, World Trade
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102
Bruhn, Manfred
95
Han, Heesup
81
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76
Homburg, Christian
69
Köhlin, Gunnar
68
Devadasan, S. R.
62
Hoddinott, John
61
Barrett, Christopher B.
57
Shahin, Arash
57
Sutherland, Ewan
56
Clark, Andrew E.
54
Gebreegziabher, Zenebe
54
Karatepe, Osman M.
53
Talib, Faisal
53
Minten, Bart
52
Kebede, Bereket
51
Martinsson, Peter
51
Holden, Stein Terje
50
Rahman, Zillur
48
Töpfer, Armin
48
Gebreeyesus, Mulu
47
Knieps, Günter
47
Xu, Zeshui
47
Dale, Barrie G.
46
Kassie, Menale
46
Ali, Daniel Ayalew
45
Grund, Christian
45
Svensson, Göran
45
Taffesse, Alemayehu Seyoum
45
Alemu, Getnet
42
Bakker, Arnold B.
42
Martin, Albert
42
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42
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41
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41
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40
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25
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24
Weltbank
24
Deutsches Institut für Normung
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Verband der Automobilindustrie
22
Deutsche Gesellschaft für Qualität
21
Internationale Fernmelde-Union
21
Department of Agricultural, Food and Resource Economics, Michigan State University
20
International Association of Agricultural Economists - IAAE
20
Verlag Dr. Kovač
20
World Institute for Development Economic Research (UNU/WIDER), United Nations University
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15
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14
Devlet İstatistik Enstitüsü
14
International Growth Centre <London>
14
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
654
International journal of hospitality management
610
International journal of productivity and quality management : IJPQM
568
International journal of production research
543
Journal of business research : JBR
528
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
480
Journal of retailing and consumer services
451
Telecommunications policy : the international journal of digital economy, data sciences and new media
425
International journal of production economics
333
International Journal of Quality & Reliability Management
328
Total quality management & business excellence
304
SpringerLink / Bücher
268
Journal of vocational behavior
262
The service industries journal
257
Cogent business & management
251
IZA Discussion Papers
245
Discussion paper series / IZA
239
European journal of operational research : EJOR
237
International journal of contemporary hospitality management
228
The international journal of human resource management
228
Tourism management : research, policies, practice
228
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
220
Quality management journal : QMJ
208
The journal of services marketing
208
Journal of Services Marketing
198
International journal of services and operations management
196
International journal of six sigma and competitive advantage : IJSSCA
188
Journal of hospitality marketing & management
188
Journal of travel and tourism marketing
175
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
159
Journal of business ethics : JOBE
156
The TQM Magazine
156
Technological forecasting & social change : an international journal
153
Journal of air transport management
146
International journal of human resource management
144
International journal of quality and service sciences
140
Policy research working paper : WPS
132
The TQM Journal
132
International journal of business excellence
129
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ECONIS (ZBW)
61,078
Other ZBW resources
3,424
USB Cologne (EcoSocSci)
2,679
RePEc
2,530
EconStor
1,102
BASE
165
USB Cologne (business full texts)
140
OLC EcoSci
55
ArchiDok
14
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1
Service quality improvement strategies for liner-carrier-based global logistics companies
Yang, Yi-Chih
;
Sung, Chi-Yu
- In:
International journal of shipping and transport …
8
(
2016
)
4
,
pp. 456-487
Persistent link: https://www.econbiz.de/10011617802
Saved in:
2
A fuzzy
QFD
approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
3
The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Mousavifard, Fatemehsadat
;
Rahmanian, Mohammad
;
Ayoubi, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 413-425
Persistent link: https://www.econbiz.de/10011861182
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
6
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
7
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
8
Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Saved in:
9
A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry
Akdere, Mesut
- In:
The international journal of human resource management
20
(
2009
)
9
,
pp. 1945-1964
Persistent link: https://www.econbiz.de/10003902959
Saved in:
10
Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier
;
Ramírez Alesón, Marisa
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
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