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Service robot implementation :...
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Consumer behaviour
46
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42
Social Web
23
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23
Customer satisfaction
15
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13
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13
Vertrauen
13
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Language
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English
131
Undetermined
26
Spanish
5
Author
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Flavián Blanco, Carlos
67
Casaló, Luis V.
60
Flavián, Carlos
57
Guinalíu, Miguel
43
Belanche, Daniel
40
Orús, Carlos
19
Schepers, Jeroen
18
Ibáñez-Sánchez, Sergio
12
Gurrea Sarasa, Raquel
10
Gurrea, Raquel
10
Flavián, Marta
7
Belk, Russell W.
6
Polo, Yolanda
6
Pérez-Rueda, Alfredo
6
Romero, Jaime
6
Casalo, Luis V.
5
Ruiz-Equihua, Daniel
5
Wetzels, Martin
5
Akdim, Khaoula
4
Barta, Sergio
4
Casaló, Luis
4
Cisneros, Jesús
3
Guinaliu, Miguel
3
Aguilar-Rojas, Oscar
2
Casalo, Luis
2
Ekinci, Yuksel
2
Espejel, Joel
2
Fandos Herrera, Carmina
2
Fandos, Carmina
2
Fandos-Herrera, Carmina
2
Ibanez-Sanchez, Sergio
2
Jong, Ad de
2
Jordan, Pau
2
Jordán, Pau
2
Langerak, Fred
2
Lozano Velázquez, F. Javier
2
Lozano, Javier
2
Nijssen, E. J.
2
Nijssen, Edwin J.
2
Roy, Sanjit
2
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
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Journal of business research : JBR
10
Psychology & marketing
8
Journal of marketing communications
7
Journal of retailing and consumer services
7
Online Information Review
7
Cuadernos de economía y dirección de la empresa : CEDE
6
Industrial Management & Data Systems
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International Journal of Bank Marketing
4
International Journal of Contemporary Hospitality Management
4
Journal of Service Management
4
Journal of service management
4
Service business
4
International Journal of Retail & Distribution Management
3
International journal of retail & distribution management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
The service industries journal
3
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Industrial management & data systems
2
International journal of contemporary hospitality management
2
International journal of electronic commerce : IJEC
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of hospitality management
2
International journal of services and standards
2
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
2
Journal of Consumer Marketing
2
Journal of electronic commerce research : JECR
2
Journal of hospitality marketing & management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service research : JSR
2
Journal of service theory and practice
2
Managing service quality : MSQ ; an international journal
2
The journal of product & brand management
2
Tourism management : research, policies, practice
2
Advances in electronic marketing
1
Apas Papers
1
Cases on managing e-services
1
Connectivity and knowledge management in virtual organizations : networking and developing interactive communications
1
Contemporary problems of international economy
1
Contemporary research in e-branding
1
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Source
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ECONIS (ZBW)
92
Other ZBW resources
35
OLC EcoSci
29
RePEc
4
EconStor
2
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1
Trust transfer in the continued usage of public e-services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Information & management : the internat. journal of …
51
(
2014
)
6
,
pp. 627-640
Persistent link: https://www.econbiz.de/10010411159
Saved in:
2
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
3
Providing online public services successfully : the role of confirmation of citizens' expectations
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
International review on public and nonprofit marketing …
7
(
2010
)
2
,
pp. 167-184
Persistent link: https://www.econbiz.de/10008667913
Saved in:
4
The role of anticipated emotions in purchase intentions
Bagozzi, Richard P.
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Psychology & marketing
33
(
2016
)
8
,
pp. 629-645
Persistent link: https://www.econbiz.de/10011534726
Saved in:
5
The role of place identity in smart card adoption
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Public management review
16
(
2014
)
8
,
pp. 1205-1228
Persistent link: https://www.econbiz.de/10010467206
Saved in:
6
Online social networks in the travel sector
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
International journal of electronic marketing and …
3
(
2010
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10009234913
Saved in:
7
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
Saved in:
8
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
9
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
10
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
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