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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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The value of trust for travel agencies in achieving customers' attitudinal loyalty
Devece, Carlos; Garcia-Agreda, Sergio; … - In: Journal of promotion management : JPM 21 (2015) 4, pp. 516-529
Persistent link: https://www.econbiz.de/10011433512
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Marktplätze im Umbruch : digitale Strategien für Services im Mobilen Internet
Linnhoff-Popien, Claudia (ed.); Zaddach, Michael (ed.);  … - 2015
Persistent link: https://www.econbiz.de/10011433566
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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd - In: Journal of retailing and consumer services 28 (2016), pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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Sources of retailer personality : private brand perceptions
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 28 (2016), pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
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The impact of private labels on consumer store loyalty : an integrative perspective
Vale, Rita Coelho do; Matos, Pedro Verga; Caiado, Jorge - In: Journal of retailing and consumer services 28 (2016), pp. 179-188
Persistent link: https://www.econbiz.de/10011434154
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Offering value and capturing surplus : a strategy for private label sales in a new customer loyalty building scenario
Hoskins, Jake D. - In: Journal of retailing and consumer services 28 (2016), pp. 274-280
Persistent link: https://www.econbiz.de/10011434182
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Privacy versus reward : do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers?
Jai, Tun-Min; King, Nancy J. - In: Journal of retailing and consumer services 28 (2016), pp. 296-303
Persistent link: https://www.econbiz.de/10011434191