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Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
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Effect of customer-centric structure on long-term financial performance
Lee, Ju-Yeon; Sridhar, Shrihari; Henderson, Conor M.; … - In: Marketing science : the marketing journal of the … 34 (2015) 2, pp. 250-268
Persistent link: https://www.econbiz.de/10010515893
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei; Sivakumar, K.; Evans, Kenneth R.; Zou, … - In: Journal of service research : JSR 18 (2015) 2, pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen; Fu, Frank Q. - In: Health marketing quarterly 32 (2015) 1, pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
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Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai - In: Journal of global scholars of marketing science : … 25 (2015) 2, pp. 109-121
Persistent link: https://www.econbiz.de/10011302928
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Marketing strategies in the wireless telecommunications market : a customers' perception
Chatzoglou, Prodromos D.; Gournas, Dionysios I. - In: International journal of decision sciences, risk and … 5 (2013/14) 4, pp. 398-420
Persistent link: https://www.econbiz.de/10011346983
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Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan; Hajmohammd, Sara; Patry, Karine - In: International journal of integrated supply management : … 8 (2013) 4, pp. 173-192
Persistent link: https://www.econbiz.de/10010359673