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Experience, socialization and customer retention : lessons from the dance floor

Giudicati, Gianna; Riccaboni, Massimo; Romiti, Anna - In: Marketing letters : a journal of research in marketing 24 (2013) 4, pp. 409-422

Persistent link: https://www.econbiz.de/10010207193

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications

Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina - 2018

Persistent link: https://www.econbiz.de/10012011551

Customer dependence and customer loyalty in traditional and modern format stores

Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78

Persistent link: https://www.econbiz.de/10011761490

The influences of social embeddedness and switching costs on blogger retention intention

Cheng, Hsiu-hua - In: Journal of electronic commerce research : JECR 14 (2013) 1, pp. 34-48

Persistent link: https://www.econbiz.de/10009766328

Test of an integrative model of travel-related social media users' switching intentions

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 13 (2019) 2, pp. 339-361

Persistent link: https://www.econbiz.de/10012124325

Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal

Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393

Persistent link: https://www.econbiz.de/10011400714

Price competition and innovation in markets with brand loyalty

Schmidt, Robert C. - In: Journal of economics 109 (2013) 2, pp. 147-173

Persistent link: https://www.econbiz.de/10009749338

On online repurchase intentions : antecedents and the moderating role of switching cost

Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296

Persistent link: https://www.econbiz.de/10010231557

Fight or flight? : understanding customer response to CRM tactics

Baker, Andrew M.; Donthu, Naveen - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 318-336

Persistent link: https://www.econbiz.de/10012549087

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