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Customer satisfaction in IT Professional Services research
Motogna, Mircea - In: Development, Growth and Finance of Organizations from …, (pp. 75-99). 2017
Persistent link: https://www.econbiz.de/10012221087
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Front- and back-end employee satisfaction during service transition
Karatzas, Antonios; Papadopoulos, Georgios; … - In: International journal of operations & production management 43 (2023) 7, pp. 1121-1147
Persistent link: https://www.econbiz.de/10014311859
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An empirical study of the role of technological acceptance model on retail service industry using a moderation effect
Khaled, Amgad S. D.; Ahmed, Salma - In: International journal of services and operations … 45 (2023) 2, pp. 232-246
Persistent link: https://www.econbiz.de/10014311982
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The service-profit chain in call centre services
Chicu, Dorina; Aparicio-Valverde, Mireia; Ryan, Gerard; … - In: Journal of service theory and practice : JSTP 26 (2016) 5, pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
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Service production in high captivity service firms
Ergene, Erim; Skaggs, Bruce; Echeveste, Inigo - In: Service business 15 (2021) 1, pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Chen, Pei-Chi; Chi, Nai-Wen - In: Personnel review 51 (2022) 4, pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
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The relation between customer satisfaction and employees' assessment of business performance : developing a new research model
Nazeri, Ali; Keshavarzi, Majid; Babayof, Fatemeh - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 637-646
Persistent link: https://www.econbiz.de/10012209416
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Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction
Jyoti, Jeevan; Sharma, Jyoti - In: Vision : the journal of business perspective 16 (2012) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10010406168
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927