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Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

Factors influencing customer satisfaction on online banking in Nepalese commercial banks

Pandey, Bimal - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 80-90

Persistent link: https://www.econbiz.de/10014494137

Mobile bank applications : antecedents and consequences of young bank customer loyalty

Nourallah, Mustafa - In: International journal of management practice : IJMP 15 (2022) 1, pp. 131-149

Persistent link: https://www.econbiz.de/10012800132

Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services

Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504

Persistent link: https://www.econbiz.de/10012668869

Impact of service quality, customer satisfaction and switching costs on customer loyalty

Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405

Persistent link: https://www.econbiz.de/10012670698

Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)

Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66

Persistent link: https://www.econbiz.de/10012304449

Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty

Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022

Persistent link: https://www.econbiz.de/10013448702

Marketing and mobile financial services : a global perspective on digital banking consumer behavior

Shaikh, Aijaz A. (ed.); Karjaluoto, Heikki (ed.) - 2019

Cover; Half Title; Series Page; Title; Copyright; Contents; List of figures; List of tables; List of contributors; Acknowledgments; PART I Mobile financial services; 1 Mobile financial services: introduction, definition, and conceptualization; 2 Engaging non-active consumers to use mobile financial...

Persistent link: https://www.econbiz.de/10013180208

From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468

Persistent link: https://www.econbiz.de/10014309015

Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Morawczynski, Olga; Pickens, Mark - 2012

Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the...

Persistent link: https://www.econbiz.de/10012554594