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Are Retail Banks Satisfying Th...
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51
Service quality management in retail banking with reference to satisfaction and switching intentions of the customers
Goplani, Rashi
- In:
The IUP journal of marketing management : IJMM
16
(
2017
)
4
,
pp. 7-19
Persistent link: https://www.econbiz.de/10011854034
Saved in:
52
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
53
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
54
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
55
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
56
The influence of personal values and demographic variables on customer loyalty in the banking industry
Henrique, Jorge Luiz
;
Matos, Celso Augusto de
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 571-587
Persistent link: https://www.econbiz.de/10011384274
Saved in:
57
Impact of ethical sales behavior, quality and image on customer satisfaction and loyalty : evidence from retail banking in Egypt
Tolba, Ahmed
;
Seoudi, Iman
;
Meshriki, Hakim
; …
- In:
International journal of management and marketing …
8
(
2015
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011384521
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58
"Mehr Wunsch als Wirklichkeit" : Anforderungen an eine Bankverbindung und Qualität aus Kundensicht
Oehler, Andreas
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001915665
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59
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
60
Integration of firm's resource and capability to implement enterprise CRM : a case study of a retail bank in Korea
Kim, Hyung-su
;
Kim, Young-gul
;
Park, Chan-wook
- In:
Decision support systems : DSS ; the international journal
48
(
2009/10
)
2
,
pp. 313-322
Persistent link: https://www.econbiz.de/10003943483
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