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Restaurants and COVID-19 : what are consumers' risk perceptions about restaurant food and its packaging during the pandemic?
Byrd, Karen; Her, Eun Sol; Fan, Alei; Almanza, Barbara; … - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495008
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The long-term impact of service failure and recovery
Norvell, Tim; Kumar, Piyush; Dass, Mayukh - In: Cornell hospitality quarterly : CQ 59 (2018) 4, pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
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Measuring customer perceptions of restaurant innovativeness : developing and validating a scale
Kim, Eojina; Tang, Liang; Bosselman, Robert - In: International journal of hospitality management 74 (2018), pp. 85-98
Persistent link: https://www.econbiz.de/10011924613
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The moderating role of perceived trust and perceived value on online shopping behavioral intention of Palestinian millennials during COVID-19
Baidoun, Samir D.; Salem, Mohammed Z. - In: Competitiveness review : CR 34 (2024) 1, pp. 125-143
Persistent link: https://www.econbiz.de/10014485385
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Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
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Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
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Consumers' intentions to use contact-reducing technologies in restaurants
Morosan, Cristian; Sorathia, Nefike Gunden - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 217-226
Persistent link: https://www.econbiz.de/10014634711
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Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
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The atecedents of satisfaction and revisit intentions for full-service restaurants
Marinkovic, Veljko; Senic, Vladimir; Ivkov, Danijela; … - In: Marketing intelligence & planning 32 (2014) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10010380726
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To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.; Kilfoyle, Eksa - In: Accounting perspectives : a journal of The Canadian … 13 (2014) 4, pp. 301-308
Persistent link: https://www.econbiz.de/10010482215