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Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414
Persistent link: https://www.econbiz.de/10011300164
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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
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Tour operators' service quality and efficacy of satisfaction measurement
Meng, Fang; Turk, Ercan Sirakaya; Altintas, Volkan - In: Tourism analysis : an interdisciplinary tourism & … 17 (2012) 3, pp. 325-342
Persistent link: https://www.econbiz.de/10009622506
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Prioritizing service quality improvement initiatives following service quality measurements
Gudlaugsson, Thorhallur; Eysteinsson, Fridrik - In: Journal of international business and economics : JIBE 13 (2013) 3, pp. 59-66
Persistent link: https://www.econbiz.de/10010236526
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Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Barros Jerônimo, Taciana de; Medeiros, Denise - In: International journal of quality & reliability management 31 (2014) 6, pp. 652-664
Persistent link: https://www.econbiz.de/10010387096
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Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson; Picolo, Jaime Dagostin - In: International journal of quality & reliability management 31 (2014) 1, pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263