//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Promoting social resilience in...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
101,220
Konsumentenverhalten
98,787
Coronavirus
38,815
Relationship marketing
30,268
Beziehungsmarketing
29,607
Social Web
23,041
Social web
23,010
Theorie
17,089
Theory
16,906
Wirkungsanalyse
14,864
Impact assessment
14,779
Dienstleistungssektor
13,149
Epidemie
12,312
Epidemic
12,219
Service industry
12,145
COVID-19
11,253
Customer satisfaction
9,852
Brand management
9,741
Markenführung
9,701
Deutschland
9,695
Online-Handel
9,684
Online retailing
9,666
Kundenzufriedenheit
9,614
Welt
9,254
World
9,200
Online-Marketing
9,169
Internet marketing
9,068
Germany
8,969
Service quality
8,046
USA
8,045
Brand image
8,043
Markenimage
8,003
Dienstleistungsqualität
7,936
United States
7,686
Electronic Commerce
7,255
E-commerce
7,036
Markenartikel
6,903
Brand
6,889
Marketingmanagement
5,844
Marketing management
5,817
more ...
less ...
Online availability
All
Undetermined
68,507
Free
59,049
Type of publication
All
Article
121,699
Book / Working Paper
73,182
Journal
513
Other
38
Type of publication (narrower categories)
All
Article in journal
100,847
Aufsatz in Zeitschrift
100,847
Graue Literatur
21,258
Non-commercial literature
21,258
Working Paper
17,323
Arbeitspapier
15,957
Aufsatz im Buch
14,717
Book section
14,717
Hochschulschrift
4,838
Thesis
3,421
research-article
3,229
Collection of articles of several authors
2,748
Sammelwerk
2,748
Aufsatzsammlung
2,567
Case study
1,213
Fallstudie
1,213
Conference paper
1,168
Konferenzbeitrag
1,168
Konferenzschrift
868
Amtsdruckschrift
843
Government document
843
Bibliografie enthalten
659
Bibliography included
659
Article
540
Lehrbuch
510
Ratgeber
445
Textbook
426
Conference proceedings
421
Collection of articles written by one author
420
Sammlung
420
Statistik
399
Guidebook
398
Research Report
379
Dissertation u.a. Prüfungsschriften
356
Statistics
325
Amtliche Publikation
267
Reprint
264
conceptual-paper
259
review-article
228
Handbook
208
more ...
less ...
Language
All
English
174,969
German
16,352
Undetermined
1,935
French
801
Spanish
415
Italian
253
Polish
239
Russian
174
Swedish
86
Portuguese
81
Dutch
72
Danish
71
Norwegian
51
Finnish
45
Hungarian
45
Czech
34
Romanian
29
Slovak
25
Lithuanian
15
Slovenian
14
Ukrainian
14
Bulgarian
12
Malay (macrolanguage)
10
Serbian
10
Croatian
9
Arabic
8
Chinese
8
Thai
6
Afrikaans
5
Korean
5
Japanese
4
Albanian
4
Bosnian
3
Multiple languages
3
Modern Greek (1453-)
2
Indonesian
2
Central Khmer
2
Macedonian
2
Turkish
2
Azerbaijani
1
more ...
less ...
Author
All
Bruhn, Manfred
199
Han, Heesup
163
Homburg, Christian
147
Mattila, Anna S.
136
Huber, Frank
133
Bauer, Hans H.
131
Belk, Russell W.
128
Herrmann, Andreas
122
Phau, Ian
121
Grunert, Klaus G.
116
Sheth, Jagdish N.
115
Dwivedi, Yogesh Kumar
112
Wiedmann, Klaus-Peter
112
Kumar, V.
110
Weber, Michael
102
Grewal, Dhruv
101
Verhoef, Peter C.
100
Agarwal, Sumit
99
Walsh, Gianfranco
97
Bloom, Nicholas
96
Lusk, Jayson L.
94
Loureiro, Sandra Maria Correia
93
Davis, Steven J.
92
Septianto, Felix
91
Vrontis, Demetris
90
Wansink, Brian
90
Foxall, Gordon R.
87
Gierl, Heribert
87
Thaichon, Park
86
Khare, Arpita
85
Nayga, Rodolfo M.
85
Paul, Justin
83
Usman, Osly
83
Law, Chun Hung Roberts
81
Sutter, Matthias
80
Bagozzi, Richard P.
78
Chintagunta, Pradeep K.
78
Gorodnichenko, Yuriy
78
Hollebeek, Linda D.
77
Grönroos, Christian
76
more ...
less ...
Institution
All
National Bureau of Economic Research
1,300
OECD
496
Springer Fachmedien Wiesbaden
303
IGI Global
199
World Bank Group
186
Internationaler Währungsfonds
126
World Bank
109
European Foundation for the Improvement of Living and Working Conditions
95
Europäische Kommission / Gemeinsame Forschungsstelle
62
Edward Elgar Publishing
53
American Marketing Association
52
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
51
Institute for the Study of Labor (IZA)
50
Europäische Kommission
49
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
49
Verlag Dr. Kovač
48
Österreichisches Institut für Wirtschaftsforschung
47
UNCTAD
44
World Trade Organization
44
Books on Demand GmbH <Norderstedt>
43
Nomos Verlagsgesellschaft
37
International Energy Agency
35
Bertelsmann Stiftung
33
Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Directorate Social Rights and Inclusion / Unit Disability and Inclusion
33
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
32
Europäische Kommission / Statistisches Amt
31
Weltbank
31
Asian Development Bank
30
Information Resources Management Association
30
European Observatory on Health Systems and Policies
29
European Association of Agricultural Economists - EAAE
28
Organisation for Economic Co-operation and Development
28
Friedrich-Schiller-Universität Jena
27
Institut für Demoskopie Allensbach
26
Nordic Council of Ministers
23
Universität Mannheim
22
Center for the Study of Living Standards (CSLS)
21
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
21
International Growth Centre <London>
21
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
20
more ...
less ...
Published in...
All
Journal of business research : JBR
3,068
Journal of retailing and consumer services
2,513
NBER working paper series
1,303
International journal of hospitality management
1,251
NBER Working Paper
978
International journal of consumer studies
916
Psychology & marketing
850
SpringerLink / Bücher
825
Discussion paper series / IZA
804
Working paper / National Bureau of Economic Research, Inc.
793
Technological forecasting & social change : an international journal
710
Industrial marketing management : the international journal for industrial and high-tech firms
690
Tourism management : research, policies, practice
679
The service industries journal
646
Discussion papers / CEPR
639
Journal of consumer research : JCR ; an interdisciplinary bimonthly
628
Working paper
612
CESifo working papers
556
Management science : journal of the Institute for Operations Research and the Management Sciences
541
The journal of services marketing
540
European Journal of Marketing
524
Cogent business & management
504
Journal of travel and tourism marketing
503
Asia Pacific journal of marketing and logistics
483
Marketing science
483
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
482
Covid economics : vetted and real-time papers
479
IZA Discussion Paper
475
International journal of contemporary hospitality management
473
Journal of the Academy of Marketing Science
471
The journal of product & brand management
466
European journal of marketing : EJM
463
Journal of marketing management : MM
462
Journal of marketing
460
Finance research letters
458
The journal of brand management : an international journal
444
Journal of marketing research : JMR
440
Journal of retailing
419
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
412
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
411
more ...
less ...
Source
All
ECONIS (ZBW)
184,862
Other ZBW resources
4,197
EconStor
2,356
USB Cologne (EcoSocSci)
1,895
RePEc
1,823
BASE
183
OLC EcoSci
86
ArchiDok
23
USB Cologne (business full texts)
7
more ...
less ...
Showing
1
-
10
of
195,432
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Differentiating customer engaging behavior by targeted benefits : an empirical study
Braun, Corina
;
Batt, Verena
;
Bruhn, Manfred
;
Hadwich, …
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 528-538
Persistent link: https://www.econbiz.de/10011642245
Saved in:
2
Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi
;
Shukla, Yupal
;
Chatterjee, Ravi
; …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
Saved in:
3
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
4
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
5
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
6
Consumer value co-creation in online business : the case of global travel services
Smaliukiene, Rasa
;
Lai, Chi-Shiun
;
Sizovaite, Indre
- In:
Journal of business economics and management
16
(
2015
)
2
,
pp. 325-339
Persistent link: https://www.econbiz.de/10011515954
Saved in:
7
Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
Saved in:
8
The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan
;
Gök, Osman
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
Saved in:
9
Effects of online-generated content on consumer engagement across post-pandemic pre-travel stage among young domestic tourists in Vietnam
Thi Huong-Thanh Nguyen
;
Vuong-Bach Vo
;
My Tien Ta
- In:
Journal for international business and entrepreneurship …
16
(
2024
)
1
,
pp. 63-85
Persistent link: https://www.econbiz.de/10015057140
Saved in:
10
For all to see : social risk and observable complaining on Facebook
Armstrong, Christine
;
Kulczynski, Alicia
;
Brennan, Stacey
- In:
European journal of marketing
56
(
2022
)
1
,
pp. 31-71
Persistent link: https://www.econbiz.de/10012798636
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->