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Measuring the customer's perception of service quality using SERVQUAL in public services
Hirmukhe, Jyotsna - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 267-277
Persistent link: https://www.econbiz.de/10009791682
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A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
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Service quality improvement at public utilities : a case
Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece
Skordoulis, Michalis; Alasonas, Panteleimon; … - In: International journal of productivity and quality … 22 (2017) 1, pp. 82-100
Persistent link: https://www.econbiz.de/10011855873
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Citizen centric assessment framework for e-governance services quality
Singh, Vinay; Singh, Garima - In: International journal of business information systems : … 27 (2018) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh; Misra, Subhas C.; Chatterjee, Jayanta - In: International journal of quality & reliability management 31 (2014) 7, pp. 764-787
Persistent link: https://www.econbiz.de/10010392885
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Customer service delivery : research and best practices
Fogli, Lawrence (ed.) - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10002995287
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ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando - In: International journal of organizational analysis 31 (2023) 4, pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
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Service quality in local government and its effect on citizen satisfaction : the case of the Division of Transportation and Communications of the Regional Unit of Kavala in the reg...
Karagianni, Thomai; Theriou, Georgios - In: International journal of business and economic sciences … 11 (2018) 2, pp. 7-16
Purpose This study aims to assess the degree of satisfaction regarding service quality provided by the Transportation and Communications Division of the Regional Unit of Kavala, Greece. The main purpose of the study is accomplished through the development and the empirical testing of a...
Persistent link: https://www.econbiz.de/10011943392