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Qualitätstechniken für die Dienstleistung : die D7
Hoeth, Ulrike; Schwarz, Wolfgang - 2002 - 2. Auflage
Persistent link: https://www.econbiz.de/10001645195
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ISO 9001 in der Dienstleistung : der Leitfaden für ein kundenorientiertes Qualitätsmanagement
Meister, Ulla; Meister, Holger - 2018
Persistent link: https://www.econbiz.de/10011776336
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor);  … - 1994 - Online-Ausg.
Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value
Persistent link: https://www.econbiz.de/10013208145