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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry

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Exploring the impact factor o positive word-of-mouth influences satisied customers

Su, Yi-Liang; Lin, Tom M. Y.; Chang, Sue-Ting - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 430-444

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Antecedents and consequences of pharmacy loyalty behavior

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Customer loyalty : a review and future directions with a special focus on the hospitality industry

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The relative impact of gratitude and transactional satisfaction on post-complaint consumer response

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Creating value for customers through engagement and participation in brand communities

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Exploring how relationship quality influences positive eWOM : the importance of customer commitment

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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice

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The role of brand orientation in the higher education sector : a student-perceived paradigm

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