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Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Srivastava, Arpita; Kumar, Vivek - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013209318
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Applying expanded servicescape to the hotel industry
Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
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Protective measures against COVID-19 and their impact on guest satisfaction and behaviour intentions : the case of the hotel industry of Serbia
Perić, Goran; Dramićanin, Sandra; Sekulić, Dejan - In: Ekonomske teme 60 (2022) 4, pp. 533-549
consequence of hotels' protective measures against the COVID-19 virus on guest attitudes about protective measures, satisfaction … Serbia positively impact guest attitude towards the measures and guest satisfaction. In contrast, the impact on behavioural … satisfaction. Guest satisfaction positively affects guest behavioural intentions, while the relationship between guest attitudes …
Persistent link: https://www.econbiz.de/10014281942
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Examining key hotel attributes for guest sleep and overall satisfaction
Robbins, Rebecca; Grandner, Michael A.; Knowlden, Adam; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10012520558
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Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Nicolau, Juan Luis; Mellinas, Juan Pedro; … - In: International journal of hospitality management 87 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241793
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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Satisfaction, value and intention to return in hotels
Worsfold, Kate; Fisher, Ron; McPhail, Ruth; Francis, Mark; … - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2570-2588
Persistent link: https://www.econbiz.de/10011641600
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Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
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Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895