Okazaki, Shintaro; Plangger, Kirk; Roulet, Thomas; … - In: European Journal of Marketing 55 (2020) 5, pp. 1359-1384
Purpose: With the popularity of social media platforms, firms have now tangible means not only to reach out to their stakeholders, but also to closely monitor those interactions. Yet, there are limited methodological advances on how to measure a firm’s stakeholder networks, and the level of...