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Customers perception of service quality in the Nigerian telecommunication sector
Osotimehin, Kehinde; Hassan, Banjo Ally; Abass, Hassanat - In: Journal of economics and business research 21 (2015) 1, pp. 144-157
Persistent link: https://www.econbiz.de/10011313281
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The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George; Kostopoulos, Giannis; Kaminakis, Kostas - In: International journal of business performance management 16 (2015) 2/3, pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
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Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha; Jaiswal, MP - In: International journal of business information systems : … 19 (2015) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
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Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar; Limupa, Arieffender; Junus, … - In: International journal of business information systems : … 19 (2015) 2, pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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Service quality expectations : exploring the importance of SERVQUAL dimensions from different nonprofit constituent groups
Jones, Jeri L.; Shandiz, Mahmood - In: Journal of nonprofit & public sector marketing 27 (2015) 1, pp. 48-69
Persistent link: https://www.econbiz.de/10010528159
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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The application of SERVQUAL to business schools in an emerging market : the case of Tanzania
Mbise, Esther-R.; Tuninga, Ronald S. J. - In: Journal of transnational management : the official … 18 (2013) 2, pp. 101-124
Persistent link: https://www.econbiz.de/10009770191