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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~subject:"Customer satisfaction"
~subject:"Electronic banking"
~subject:"Personal banking"
~subject:"Service quality"
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Search: subject_exact:"Beziehungsmarketing"
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Customer satisfaction
Electronic banking
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Beziehungsmarketing
146
Relationship marketing
146
Kundenzufriedenheit
58
Deutschland
28
Germany
28
Consumer behaviour
26
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26
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23
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Töpfer, Armin
7
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of financial services marketing : JFSM
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Journal of retailing and consumer services
307
Journal of business research : JBR
177
International journal of hospitality management
168
The journal of services marketing
140
The service industries journal
105
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
65
Services marketing quarterly
62
Tourism management : research, policies, practice
59
Service business
57
Cogent business & management
54
The international journal of bank marketing : IJBM
53
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of service management
50
Journal of strategic marketing
47
Asia Pacific journal of marketing and logistics
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
42
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
International journal of electronic customer relationship management : IJECRM
37
Psychology & marketing
36
Journal of service research
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
Total quality management & business excellence
31
European journal of marketing : EJM
29
International journal of quality and service sciences
29
International journal of electronic marketing and retailing : IJEMR
27
Journal of retailing
27
Marketing intelligence & planning
27
SpringerLink / Bücher
27
Journal of marketing
26
Managing service quality : MSQ ; an international journal
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
74
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
5
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
6
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
7
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
8
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
9
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
10
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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