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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer retention"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Kundenwertanalyse"
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Customer retention
Dienstleistungsqualität
Customer value
103
Kundenwert
103
Beziehungsmarketing
65
Relationship marketing
65
Betriebliche Wertschöpfung
53
Value creation
53
B-to-B-Marketing
39
Business-to-business marketing
39
Lieferantenmanagement
39
Supplier relationship management
39
Customer integration
19
Kundenintegration
19
Marketing management
18
Marketingmanagement
18
Consumer behaviour
17
Konsumentenverhalten
17
Value co-creation
17
Selling
11
Verkauf
11
Service-Dominant Logic
9
Service-dominant logic
9
Service quality
8
Value-based selling
8
Business network
7
Innovation
7
Unternehmensnetzwerk
7
Value
7
Brand management
6
Customer value proposition
6
Innovation management
6
Innovationsmanagement
6
Markenführung
6
Marketing theory
6
Marketingtheorie
6
Value in use
6
Bundling strategy
5
Customer satisfaction
5
Firm performance
5
Key account management
5
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5
Free
1
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Article
9
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9
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9
Case study
1
Fallstudie
1
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English
9
Author
All
Anderl, Eva
1
Cadeaux, Jack
1
Carlini, Joan
1
Degbey, William Y.
1
Fernandes, Teresa
1
France, Cassandra
1
Gemser, Gerda
1
Grace, Debra
1
Iyer, Pramod
1
Kuijken, Bram
1
Lo Iacono, Joseph
1
MacDonald, Emma K.
1
Martinez, Veronica
1
Mustak, Mekhail
1
März, Armin
1
Neves, Sara
1
Schumann, Jan Hendrik
1
Song, Hua
1
Toossi, Amir
1
Torkzadeh, Samaneh
1
Wijnberg, Nachoem M.
1
Wilson, Hugh
1
Yu, Kangkang
1
Zolfagharian, Mohammadali
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of strategic marketing
International journal of hospitality management
14
Journal of retailing and consumer services
12
The service industries journal
12
Journal of business research : JBR
10
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
5
Journal of service theory and practice : JSTP
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services and operations management
4
Journal of air transport management
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Management decision : MD
3
SpringerLink / Bücher
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing letters : a journal of research in marketing
2
Marketing theory
2
Schriften zu Marketing und Management
2
Springer eBook Collection
2
The international journal of bank marketing : IJBM
2
The journal of business & industrial marketing
2
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ECONIS (ZBW)
9
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1
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9
of
9
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
3
Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Saved in:
4
Effective product-service systems : a value-based framework
Kuijken, Bram
;
Gemser, Gerda
;
Wijnberg, Nachoem M.
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011672010
Saved in:
5
The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua
;
Cadeaux, Jack
;
Yu, Kangkang
- In:
Industrial marketing management : the international …
54
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
Saved in:
6
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
7
Customer retention : a source of value for serial acquirers
Degbey, William Y.
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011286983
Saved in:
8
The role of servicescape as a driver of customer value in experience-centric service organizations : the Dragon Football Stadium case
Fernandes, Teresa
;
Neves, Sara
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 548-560
Persistent link: https://www.econbiz.de/10010489663
Saved in:
9
Assessing value-in-use : a conceptual framework and exploratory study
MacDonald, Emma K.
;
Wilson, Hugh
;
Martinez, Veronica
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 671-682
Persistent link: https://www.econbiz.de/10009273124
Saved in:
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