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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Customer satisfaction"
~subject:"appointment scheduling"
~type:"article"
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Search: subject_exact:"Patients"
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Customer satisfaction
appointment scheduling
Patienten
41
Patients
41
Hospital
32
Krankenhaus
32
Gesundheitsversorgung
26
Health care
26
Dienstleistungsqualität
17
Service quality
17
Gesundheitswesen
12
Health care system
12
Scheduling problem
11
Scheduling-Verfahren
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Kundenzufriedenheit
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Patient satisfaction
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Consumer behaviour
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Health care marketing
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Job satisfaction
3
Pharmaceuticals
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Prozessmanagement
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Quality management
3
Qualitätsmanagement
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Relationship marketing
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service operations
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18
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Liu, Nan
2
Salzarulo, Peter A.
2
Ahmed, Zafar U.
1
Anand, Byram
1
Armstrong, Anona
1
Baalbaki, Imad
1
Bashir, Irfan
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Bretthauer, Kurt M.
1
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Buk, Tuba Bozaykut
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1
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Di Pietro, Laura
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Dobson, Gregory
1
Fiakpa, Ernest Afene
1
Ganguly, Subhamoy
1
Guglielmetti Mugion, Roberta
1
Hasija, Sameer
1
Henkin, Stanislav
1
Jandavath, Rama Krishna Naik
1
Kiani, Soroosh
1
Kurian, Dinesh
1
LaGanga, Linda R.
1
Lawrence, Stephen R.
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Mahar, Stephen
1
Mahmoud, Ali Bassam
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Makarem, Suzanne
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Mehta, Shivani
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Miranda, Francisco J.
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Modi, Sachin
1
Murillo, Luis R.
1
Musella, Flaminia
1
Naik, J. Rama Krishna
1
Nguyen, Thu-Huong
1
Pashtenko, Valentin H.
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Pinker, Edieal J.
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Health care management review : HCM review
16
Health marketing quarterly
15
Quality management journal : QMJ
9
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of pharmaceutical and healthcare marketing
6
International journal of production research
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Accounting and taxation review : A&TR
2
Benchmarking: An International Journal
2
International Journal of Islamic and Middle Eastern Finance and Management
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
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ECONIS (ZBW)
18
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1
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
3
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
4
Optimal sequencing of unpunctual patients in high-service-level clinics
Samorani, Michele
;
Ganguly, Subhamoy
- In:
Production and operations management : an international …
25
(
2016
)
2
,
pp. 330-346
Persistent link: https://www.econbiz.de/10011457561
Saved in:
5
Beyond patient classification : using individual patient characteristics in appointment scheduling
Salzarulo, Peter A.
;
Mahar, Stephen
;
Modi, Sachin
- In:
Production and operations management : an international …
25
(
2016
)
6
,
pp. 1056-1072
Persistent link: https://www.econbiz.de/10011507726
Saved in:
6
Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Jandavath, Rama Krishna Naik
;
Byram, Anand
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 48-74
Persistent link: https://www.econbiz.de/10011563854
Saved in:
7
Direct to consumer advertising of robotic heart bypass surgery : effectiveness, patient satisfaction and clinical outcomes
Kiani, Soroosh
;
Kurian, Dinesh
;
Henkin, Stanislav
; …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 358-375
Persistent link: https://www.econbiz.de/10011643421
Saved in:
8
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
9
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
10
Relating patient satisfaction to nurses' job satisfaction, job security, and obidience OCBs
Mahmoud, Ali Bassam
;
Reisel, William D.
- In:
International journal of pharmaceutical and healthcare …
8
(
2014
)
1
,
pp. 47-61
Persistent link: https://www.econbiz.de/10010365485
Saved in:
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