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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
1,117
Konsumentenverhalten
1,117
Relationship marketing
878
Beziehungsmarketing
877
Brand management
450
Markenführung
450
Kundenzufriedenheit
388
Einzelhandel
376
Retail trade
376
Dienstleistungsqualität
302
Service quality
302
Marketing management
291
Marketingmanagement
291
Brand image
277
Markenimage
277
Brand
215
Markenartikel
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Supplier relationship management
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USA
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107
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106
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102
Customer service
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Corporate Social Responsibility
92
Corporate social responsibility
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387
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Prentice, Catherine
8
Homburg, Christian
7
Söderlund, Magnus
7
Park, Jungkun
6
Grégoire, Yany
5
Kumar, V.
5
Lombart, Cindy
5
Park, Eunil
5
Wieseke, Jan
5
Cambra-Fierro, Jesús
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Fornell, Claes
4
Khan, Imran
4
Louis, Didier
4
Morgan, Neil A.
4
Mortimer, Gary
4
Quach, Sara
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Brady, Michael K.
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Hult, G. Tomas M.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Morgeson, Forrest V., III.
3
Polo-Redondo, Yolanda
3
Poncin, Ingrid
3
Seger-Guttmann, Tali
3
Umashankar, Nita
3
Zablah, Alex R.
3
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2
Aguilar-Illescas, RocÃo
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
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Journal of marketing
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
International journal of hospitality management
355
Journal of business research : JBR
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of hospitality marketing & management
153
The journal of services marketing
152
International journal of contemporary hospitality management
140
Cogent business & management
103
The service industries journal
100
Journal of air transport management
87
Journal of travel and tourism marketing
87
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of service research : JSR
66
The TQM journal : the international review of organizational improvement
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
International journal of quality & reliability management
59
Service business
59
Services marketing quarterly
58
Asia Pacific journal of marketing and logistics
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
International journal of services, economics and management
52
Journal of Services Marketing
52
Journal of strategic marketing
51
International Journal of Retail & Distribution Management
49
International journal of electronic customer relationship management : IJECRM
49
The international journal of bank marketing : IJBM
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
International journal of quality and service sciences
42
Psychology & marketing
42
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Quality management journal : QMJ
40
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ECONIS (ZBW)
388
Showing
1
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10
of
388
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date (oldest first)
1
From customer experience to human experience : uses of systematized and non-systematized
knowledge
Roggeveen, Anne L.
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013364457
Saved in:
2
Correlations between external
knowledge
and the
knowledge
chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
3
Perception value of product-service systems : neural effects of service experience and customer
knowledge
Zhao, Meina
;
Wang, Xuqi
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
Saved in:
4
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
5
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
6
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
7
Beyond the shadow of a doubt : the effect of consumer
knowledge
on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
8
Motivations for customer revisit behavior in online review comments : analyzing the role of user experience using big data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 14-18
Persistent link: https://www.econbiz.de/10012114925
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
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