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~person:"Amin, Muslim"
~person:"Barnes, Donald C."
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
30
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
15
Relationship marketing
15
Emotion
9
Customer delight
8
Malaysia
7
Arbeitszufriedenheit
6
Customer service
6
Job satisfaction
6
Kundenservice
6
Hotel industry
5
Hotellerie
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Leistungsmotivation
5
Work engagement
5
Work motivation
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Arbeitspsychologie
4
Arbeitsverhalten
4
Employee retention
4
Islamic finance
4
Islamisches Finanzsystem
4
Mitarbeiterbindung
4
Organizational psychology
4
Work behaviour
4
Adaptability
3
Affective commitment
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Arbeitskräfte
3
Dienstleistungssektor
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Mobile communications
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Mobilkommunikation
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Salespeople
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Verkaufspersonal
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Amin, Muslim
Barnes, Donald C.
Han, Heesup
71
Karatepe, Osman M.
38
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
26
Gil Saura, Irene
24
Hyun, Sunghyup Sean
24
Prybutok, Victor R.
24
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Bilgihan, Anil
20
Shahin, Arash
20
Aksoy, Lerzan
19
Lee, Choong-Ki
19
Sharma, Piyush
19
Keiningham, Timothy
18
Evanschitzky, Heiner
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Balaji, M. S.
16
Hsu, Maxwell K.
16
Kim, Wansoo
16
Park, Jungkun
16
Sparks, Beverley
16
Yi, Youjae
16
Kim, Woo Gon
15
Law, Chun Hung Roberts
15
McColl-Kennedy, Janet R.
15
Ryu, Kisang
15
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Gursoy, Dogan
14
Ringle, Christian M.
14
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Journal of business research : JBR
4
The journal of services marketing
3
Journal for global business advancement : JGBA
2
Journal of marketing theory and practice
2
Journal of service theory and practice : JSTP
2
Nankai business review international
2
The international journal of bank marketing : IJBM
2
The journal of personal selling & sales management : JPSSM
2
European journal of marketing
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of contemporary hospitality management
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of marketing theory and practice : JMTP
1
Journal of service research : JSR
1
Services marketing quarterly
1
South Asian journal of management : SAJM
1
The service industries journal
1
Tourism review
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ECONIS (ZBW)
30
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30
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1
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
2
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
3
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
4
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
5
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
6
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
7
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
8
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
9
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
10
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
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