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~person:"Gil Saura, Irene"
~person:"Han, Heesup"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
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Customer satisfaction
Hotellerie
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
78
Konsumentenverhalten
78
Kundenzufriedenheit
59
Brand management
43
Markenführung
43
Brand image
40
Markenimage
40
Dienstleistungsqualität
36
Service quality
36
Hotel industry
24
Brand
17
Einzelhandel
17
Markenartikel
17
Retail trade
17
Brand loyalty
16
Satisfaction
14
Confidence
12
Markentreue
12
Social Web
12
Social web
12
Vertrauen
12
Customer integration
11
Emotion
11
Kundenintegration
11
Loyalty
11
Airline
10
Fluggesellschaft
10
Holiday behaviour
10
Urlaubsverhalten
10
Gastronomie
9
Internet marketing
9
Online-Marketing
9
Restaurant industry
9
Customer engagement
8
Customer value
8
Kundenwert
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Article
71
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70
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70
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English
72
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Gil Saura, Irene
Han, Heesup
Loureiro, Sandra Maria Correia
Homburg, Christian
22
Mattila, Anna S.
21
Prentice, Catherine
21
Svensson, Göran
19
Wong, IpKin Anthony
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Kim, Wansoo
14
Mittal, Vikas
14
Tanford, Sarah
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Rather, Raouf Ahmad
13
Usman, Osly
13
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Quach, Sara
11
Raab, Carola
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Casidy, Riza
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Qu, Hailin
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
Chahal, Hardeep
9
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International journal of hospitality management
17
Journal of travel and tourism marketing
12
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of vacation marketing
2
Journal of vacation marketing : an international journal
2
The international review of retail, distribution and consumer research
2
Tourism management : research, policies, practice
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of industrial and business economics
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
72
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
A new tourism paradigm in the marketplace : armchair travel and destination experiences
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of vacation marketing
30
(
2024
)
1
,
pp. 58-71
Persistent link: https://www.econbiz.de/10014631886
Saved in:
3
The psychology of vacationers' hotel brand choice in a post-pandemic world
Kim, Jinkyung Jenny
;
Lee, Myong Jae
;
Han, Heesup
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10014246967
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
8
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
9
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
10
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
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