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~person:"Gil Saura, Irene"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
~type_genre:"Article in journal"
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Customer satisfaction
Hotellerie
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
37
Konsumentenverhalten
37
Brand management
30
Markenführung
30
Brand image
27
Markenimage
27
Kundenzufriedenheit
26
Dienstleistungsqualität
18
Service quality
18
Einzelhandel
16
Retail trade
16
Brand
11
Markenartikel
11
Social Web
11
Social web
11
Brand loyalty
7
Customer engagement
7
Customer integration
7
Customer value
7
Internet marketing
7
Kundenintegration
7
Kundenwert
7
Lieferantenmanagement
7
Online-Marketing
7
Supplier relationship management
7
Viral marketing
7
Virales Marketing
7
Hotel industry
6
Satisfaction
6
Spain
6
Spanien
6
Betriebliche Wertschöpfung
5
Confidence
5
Value creation
5
Vertrauen
5
B-to-B-Marketing
4
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Article
30
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Article in journal
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30
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1
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1
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English
30
Author
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Gil Saura, Irene
Loureiro, Sandra Maria Correia
Han, Heesup
40
Prentice, Catherine
21
Mattila, Anna S.
20
Svensson, Göran
19
Wong, IpKin Anthony
15
Hyun, Sunghyup Sean
14
Kim, Wansoo
14
Tanford, Sarah
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Rather, Raouf Ahmad
13
Klaus, Philipp
12
Balaji, M. S.
11
Quach, Sara
11
Raab, Carola
11
So, Kevin Kam Fung
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Casidy, Riza
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
Khan, Imran
10
Park, Jungkun
10
Qu, Hailin
10
Ahn, Jiseon
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Lee, Choong-Ki
9
McColl-Kennedy, Janet R.
9
Roberts-Lombard, Mornay
9
Van Vaerenbergh, Yves
9
Yu, Jongsik
9
Blut, Markus
8
Gong, Taeshik
8
Hollebeek, Linda D.
8
Kim, Woo Gon
8
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Published in...
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International journal of hospitality management
3
Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of vacation marketing : an international journal
2
The international review of retail, distribution and consumer research
2
European retail research
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of industrial and business economics
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
30
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
6
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
7
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
8
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
9
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
10
Customer-based brand equity building : empirical evidence from Croatian upscale hotels
Šerić, Maja
;
Gil Saura, Irene
;
Mikulić, Josip
- In:
Journal of vacation marketing : an international journal
23
(
2017
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10011951149
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