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~person:"Loureiro, Sandra Maria Correia"
~person:"Töpfer, Armin"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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Customer satisfaction
Beziehungsmarketing
58
Relationship marketing
58
Brand management
24
Markenführung
24
Consumer behaviour
23
Konsumentenverhalten
23
Kundenzufriedenheit
22
Brand image
16
Markenimage
16
Social Web
12
Social web
12
Brand
10
Markenartikel
10
Deutschland
9
Germany
9
Theorie
9
Theory
9
Customer engagement
7
Internet marketing
7
Measurement
7
Messung
7
Online-Marketing
7
Verbraucherzufriedenheit
7
Dienstleistungsqualität
6
Kundenmanagement
6
Kundenorientierung
6
Quality management
6
Qualitätsmanagement
6
Service quality
6
Unternehmen
6
Customer integration
5
Kundenintegration
5
Emotion
4
Viral marketing
4
Virales Marketing
4
Airline
3
Brand loyalty
3
Confidence
3
E-commerce
3
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Undetermined
10
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Article
18
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4
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Article in journal
11
Aufsatz in Zeitschrift
11
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7
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7
Aufsatzsammlung
3
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2
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2
Bibliografie enthalten
1
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German
11
English
11
Author
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Loureiro, Sandra Maria Correia
Töpfer, Armin
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Chahal, Hardeep
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Institution
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Springer Fachmedien Wiesbaden
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
7
International journal of hospitality management
2
Journal of retailing and consumer services
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
22
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22
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
4
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
5
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
6
Wine prestige and experience in enhancing relationship quality and outcomes : wine tourism in Douro
Loureiro, Sandra Maria Correia
;
Cunha, Namércio Pereira da
- In:
International journal of wine business research : IJWBR
29
(
2017
)
4
,
pp. 434-456
Persistent link: https://www.econbiz.de/10011814635
Saved in:
7
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
8
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
9
Strategische Positionierung und Kundenzufriedenheit : Anforderungen - Umsetzung - Praxisbeispiele
Töpfer, Armin
-
2020
Persistent link: https://www.econbiz.de/10012293052
Saved in:
10
Framework for success of online brand management : a systematic literature review
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
World review of entrepreneurship, management and …
12
(
2016
)
2/3
,
pp. 300-317
Persistent link: https://www.econbiz.de/10011573434
Saved in:
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