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~person:"Medeiros, Denise Dumke de"
~person:"Rust, Roland T."
~source:"econis"
~subject:"Capital income"
~subject:"Dienstleistungsqualität"
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Capital income
Dienstleistungsqualität
Quality management
14
Qualitätsmanagement
14
Service quality
12
Customer satisfaction
6
Kundenzufriedenheit
6
Product quality
5
Produktqualität
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Theorie
4
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Medeiros, Denise Dumke de
Rust, Roland T.
Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Benchmarking : an international journal ; BIJ
1
Foundations for organizational science
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of logistics systems and management : IJLSM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Total quality management & business excellence
1
Tourism review
1
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
5
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
6
Quality mental model convergence and business performance
Rust, Roland T.
;
Moorman, Christine
;
Beuningen, …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 155-171
Persistent link: https://www.econbiz.de/10011490870
Saved in:
7
Assessment of quality services through linguistic variables
Batista, Deise Araújo de
;
Medeiros, Denise Dumke de
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 28-45
Persistent link: https://www.econbiz.de/10010250550
Saved in:
8
Determining the return on quality (ROQ)
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 873-898)
.
2001
Persistent link: https://www.econbiz.de/10001599043
Saved in:
9
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
10
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
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