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~subject:"Relationship marketing"
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Search: person:"Huang, Ming-hui"
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Relationship marketing
Dienstleistungssektor
11
Service industry
11
Beziehungsmarketing
10
Dienstleistungsqualität
10
Service quality
10
Artificial intelligence
9
Dienstleistung
8
Künstliche Intelligenz
8
Services
8
Consumer behaviour
7
Konsumentenverhalten
7
Automation
5
Automatisierung
5
Dienstleistungsmarketing
5
Emotion
5
Services marketing
5
artificial intelligence
5
Intelligence
4
Intelligenz
4
Brand management
3
Cognition
3
Customer satisfaction
3
Kognition
3
Kundenzufriedenheit
3
Markenführung
3
machine learning
3
service
3
Arbeitsbedingungen
2
Arbeitswelt
2
Augmentation
2
Brand growth
2
Collaborative AI
2
Customer service
2
Customer value
2
Dynamic multivariate panel model
2
Feeling AI
2
Firm performance
2
Firm value
2
Human capital
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Huang, Ming-Hui
8
Rust, Roland T.
5
Dev, Chekitan S.
2
Huang, Ming-hui
2
Ruyter, Ko de
2
Altman, Daniel
1
Brooks, Gillian
1
Chabuk, Timur
1
Challagalla, Goutam
1
Field, Joy M.
1
Fotheringham, Darima
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Gustafsson, Anders
1
Iyer, Bala
1
Lemon, Katherine N.
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Marinova, Detelina
1
McColl-Kennedy, Janet R.
1
Meuter, Matthew L.
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Ostrom, Amy L.
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Parasuraman, A.
1
Rafaeli, Anat
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Rand, William
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Stephen, Andrew T.
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Subramony, Mahesh
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Journal of service research : JSR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of marketing
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
10
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1
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Real-time brand reputation tracking using social media
Rust, Roland T.
;
Rand, William
;
Huang, Ming-Hui
; …
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 21-43
Persistent link: https://www.econbiz.de/10012593263
Saved in:
4
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
5
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
6
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
7
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
8
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
Saved in:
9
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
10
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
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