Search Results - subject:"Customer-Contact employees"

A conceptual framework for identifying key employee branding dimensions: A study of hospitality industry

Dhiman, Praveen; Arora, Sangeeta - In: Journal of Innovation & Knowledge (JIK) 5 (2020) 3, pp. 200-209

literature. A survey-based approach is employed on a sample of 421 customer-contact employees of the top ten luxury chain hotels …

Persistent link: https://www.econbiz.de/10013266769

A conceptual framework for identifying key employee branding dimensions : a study of hospitality industry

Dhiman, Praveen; Arora, Sangeeta - In: Journal of innovation & knowledge : JIK 5 (2020) 3, pp. 200-209

literature. A survey-based approach is employed on a sample of 421 customer-contact employees of the top ten luxury chain hotels …

Persistent link: https://www.econbiz.de/10012239052

Do employees' perceived compensation system influence turnover intentions and job performance? : the role of communication satisfaction as a moderator

Ohunakin, Folakemi; Olugbade, Olusegun A. - In: Tourism management perspectives : TMP 42 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013364434

Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry

Schwepker, Charles H. <Jr.>; Dimitriou, Christina K. - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495093

Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion

Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17

Persistent link: https://www.econbiz.de/10011998017

Psychological contract breach and service innovation behavior : psychological capital as a mediator

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 12 (2018) 2, pp. 305-329

Persistent link: https://www.econbiz.de/10011915056

Internal marketing and customer-contact employees’ attitudinal outcomes

Hernández-Díaz, Arleen; Calderon-Abreu, Theany; … - In: Academia Revista Latinoamericana de Administración 30 (2017) 1, pp. 124-143

customer-conscious contact employees. Design/methodology/approach Survey data of 94 customer-contact employees in a public … constructs. Findings The results demonstrate the relationship between customer-contact employees’ service empathy (SE … should continuously train and retain customer-contact employees that have developed SE and a sense of belonging to the …

Persistent link: https://www.econbiz.de/10014677190

The management of luxury brand behaviour : adapting luxury brand management to the changing market forces of the 21st Century

Duma, Fabio; Hallier Willi, Christine; Bang, Nguyen; … - In: The marketing review 16 (2016) 1, pp. 3-25

Persistent link: https://www.econbiz.de/10011597662

Developing tribal casino employees as conduits for tribal government messaging

Ponting, Sandra Sun-Ah; Ponting, Jess; Spilde, Katherine - In: Journal of business research : JBR 68 (2015) 10, pp. 2140-2145

Persistent link: https://www.econbiz.de/10011373102

Cultivating service-oriented citizenship behavior among hotel employees : the instrumental roles of training and compensation

Nasurdin, Aizzat Mohd.; Noor Hazlina Ahmad; Ling, Tan Cheng - In: Service business 9 (2015) 2, pp. 343-360

Persistent link: https://www.econbiz.de/10011384273