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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis; Gil-Pechuán, Ignacio; … - In: Service business 7 (2013) 4, pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
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To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan; Confete, Ilenia; Gligor, David M.; Autry, … - In: Journal of business research : JBR 69 (2016) 2, pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
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Variety seeking by wine consumers in the southern states of the US
Olsen, Janeen E.; Atkin, Tom; Thach, Liz; Cuellar, Steve S. - In: International journal of wine business research : IJWBR 27 (2015) 4, pp. 260-280
Persistent link: https://www.econbiz.de/10011524617
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The relationship between shopping mall image and congruity on customer behaviour : evidence from Indonesia
Kaihatu, Thomas S.; Spence, Mark T. - In: Australasian marketing journal 24 (2016) 2, pp. 141-145
Persistent link: https://www.econbiz.de/10011527545
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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
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Price transparency reflects assurance and reliability
Mittal, Divya; Agrawal, Shiv Ratan - In: Journal of retailing and consumer services 31 (2016), pp. 43-51
Persistent link: https://www.econbiz.de/10011528504
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An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail; Eid, Riyad - In: Journal of retailing and consumer services 31 (2016), pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
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Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.; Sarkar, Abhigyan; Pradhan, Sudeepta - In: Management research review 39 (2016) 8, pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka - In: Management research review 39 (2016) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011535920